Desku AI Chatbot Builder vs Smartly.ai
Desku AI Chatbot Builder
desku.ioSmartly.ai
smartly.aiSide by side
| Figure | Desku AI Chatbot Builder | Smartly.ai |
|---|---|---|
| Price from | $39/mo | — |
| Free plan | Yes | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 8 | 0 |
| Spec score · Chatbot Builders | 9.1 (#10) | 7.6 (#193) |
| AI bot generation | Yes | Yes |
| Deployment channels | multichannel | multichannel |
| Founded | A company-data listing reports Desku.io was founded in 2022; LinkedIn's profile opened here does not display a founding year. | 2012 |
| Headquarters | Wilmington, Delaware, United States | Vexin-sur-Epte, France |
| Human handoff | The chatbot can escalate conversations to human agents and transfer them to live chat. | Yes |
| Integrations | Desku lists Shopify, WooCommerce, Ecwid, Magento, Shopline, WhatsApp, Instagram, Facebook Messenger, Zapier, Slack and email via IMAP/SMTP among its integrations. | The Agents page lists Salesforce, SAP, Microsoft Dynamics, REST APIs, webhooks, WhatsApp, Teams, Messenger, and Instagram among systems and channels. |
| Knowledge-base answers | Yes | Yes |
| Privacy | Desku's privacy policy says it does not sell personal data and references GDPR and CCPA/CPRA rights, but its legal entity field remains an unfilled placeholder. | Smartly.ai says bot conversation data is encrypted in transit and at rest, and that access beyond what is contractually necessary requires temporary customer authorization. |
| Product | Desku describes its AI Chatbot Builder as a visual, no-code tool for creating, training and deploying customer support chatbots. | Smartly.ai offers AI agents, workflow automation, document processing, fine-tuned models, and an AI contact center for businesses. |
Plans
Desku AI Chatbot Builder
- FreeFree
- Growth$39 a month
- Advance$79 a month
- Business$179 a month
- FreeFree
- Growth$39 a month
- Advance$79 a month
- Business$179 a month
In their own words
Desku AI Chatbot Builder
Desku AI Chatbot Builder combines chatbot creation with a multichannel inbox for customer conversations. A visual flow builder and AI bot generation support bot setup, while knowledge-base answers help automate responses. Conversations can be handed off to a human. Its unified social inbox includes comment management, reply automation, and team assignment.
The service runs on the web, iOS, and Android, and a mobile app is available. Pricing is freemium. The Free plan costs nothing, billed monthly, and includes 2 agents and 1 inbox. Growth costs $39 a month, billed monthly, for 6 agents. Advance costs $79 a month for 12 agents, and Business costs $179 a month for 25 agents. A 14-day trial is listed. The maker is based in Wilmington, Delaware, United States.