Desku AI Chatbot Builder vs Social Intents
Desku AI Chatbot Builder
desku.ioSocial Intents
socialintents.comSide by side
| Figure | Desku AI Chatbot Builder | Social Intents |
|---|---|---|
| Price from | $39/mo | $21/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 8 | 7 |
| Spec score · Chatbot Builders | 9.1 (#10) | 7.9 (#147) |
| Free plan | Yes | No |
| Human handoff | The chatbot can escalate conversations to human agents and transfer them to live chat. | The chatbot can hand conversations to human agents when a visitor asks for a person or the bot cannot help. |
| Product | Desku describes its AI Chatbot Builder as a visual, no-code tool for creating, training and deploying customer support chatbots. | Social Intents provides live chat and AI chatbot software for website and messaging conversations, with agents responding through team chat platforms or its web Inbox. |
| Security | Desku says its controls include encryption in transit and at rest, role-based access, monitoring, logging and intrusion detection. | The company says data is encrypted in transit and at rest on AWS infrastructure and describes the service as GDPR compliant. |
| Paid from | 39 | 21 |
| Support | GetApp lists email/help desk, knowledge base, phone, chat and 24/7 live representative support for Desku. | Business includes priority support, while the company offers customers a live demo with its team. |
Plans
Desku AI Chatbot Builder
- FreeFree
- Growth$39 a month
- Advance$79 a month
- Business$179 a month
- FreeFree
- Growth$39 a month
- Advance$79 a month
- Business$179 a month
Social Intents
- Lite$21 a month
- Starter$39 a month
- Basic$69 a month
- Pro$99 a month
- Business$199 a month
- EnterprisePrice not published
- Agency Plan$299 a month
In their own words
Desku AI Chatbot Builder
Desku AI Chatbot Builder combines chatbot creation with a multichannel inbox for customer conversations. A visual flow builder and AI bot generation support bot setup, while knowledge-base answers help automate responses. Conversations can be handed off to a human. Its unified social inbox includes comment management, reply automation, and team assignment.
The service runs on the web, iOS, and Android, and a mobile app is available. Pricing is freemium. The Free plan costs nothing, billed monthly, and includes 2 agents and 1 inbox. Growth costs $39 a month, billed monthly, for 6 agents. Advance costs $79 a month for 12 agents, and Business costs $179 a month for 25 agents. A 14-day trial is listed. The maker is based in Wilmington, Delaware, United States.
Social Intents
Social Intents has no write-up on Specifiction yet; its figures are above.