Desku AI Chatbot Builder vs Specteron
Desku AI Chatbot Builder
desku.ioSpecteron
specteron.comSide by side
| Figure | Desku AI Chatbot Builder | Specteron |
|---|---|---|
| Price from | $39/mo | $24/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 8 | 5 |
| Spec score · Chatbot Builders | 9.1 (#10) | 8.9 (#22) |
| Deployment channels | multichannel | multichannel |
| Founded | A company-data listing reports Desku.io was founded in 2022; LinkedIn's profile opened here does not display a founding year. | 2024 |
| Free plan | Yes | Yes |
| Human handoff | The chatbot can escalate conversations to human agents and transfer them to live chat. | Yes |
| Integrations | Desku lists Shopify, WooCommerce, Ecwid, Magento, Shopline, WhatsApp, Instagram, Facebook Messenger, Zapier, Slack and email via IMAP/SMTP among its integrations. | The pricing page lists WhatsApp and Messenger integrations on Starter and higher plans. |
| Knowledge-base answers | Yes | Yes |
| Product | Desku describes its AI Chatbot Builder as a visual, no-code tool for creating, training and deploying customer support chatbots. | Specteron is an AI platform for customer service and support that also manages conversations in a shared inbox, collects feedback, and supports product updates. |
| Security | Desku says its controls include encryption in transit and at rest, role-based access, monitoring, logging and intrusion detection. | Specteron describes tenant isolation and HTTPS transport encryption, and says it does not claim a recurring third-party penetration-testing program or current independent certification. |
| Support | GetApp lists email/help desk, knowledge base, phone, chat and 24/7 live representative support for Desku. | The SLA page says dashboard ticketing is available to all customers and that there is no fixed public response-time target absent a separate agreement. |
| Visual flow builder | Yes | Yes |
Plans
Desku AI Chatbot Builder
- FreeFree
- Growth$39 a month
- Advance$79 a month
- Business$179 a month
- FreeFree
- Growth$39 a month
- Advance$79 a month
- Business$179 a month
Specteron
- FreeFree
- FreeFree
- Starter$24 a month
- Pro$89 a month
- EnterprisePriced on request
In their own words
Desku AI Chatbot Builder
Desku AI Chatbot Builder combines chatbot creation with a multichannel inbox for customer conversations. A visual flow builder and AI bot generation support bot setup, while knowledge-base answers help automate responses. Conversations can be handed off to a human. Its unified social inbox includes comment management, reply automation, and team assignment.
The service runs on the web, iOS, and Android, and a mobile app is available. Pricing is freemium. The Free plan costs nothing, billed monthly, and includes 2 agents and 1 inbox. Growth costs $39 a month, billed monthly, for 6 agents. Advance costs $79 a month for 12 agents, and Business costs $179 a month for 25 agents. A 14-day trial is listed. The maker is based in Wilmington, Delaware, United States.
Specteron
Specteron is an AI platform for customer service and support that also manages conversations in a shared inbox, collects feedback, and supports product updates. Its support automation combines a visual flow builder, behavior controls, AI Quality review, website preview tools, and structured forms. Answers can draw on approved product documents, FAQs, website pages, and support content. Teams can monitor conversations, pause automation, assign owners, and take over with context attached. WhatsApp and Messenger integrations are listed on Starter and higher plans; custom systems can connect through gateway API, workspace API keys, and webhooks. The Free plan includes 25 messages, one active bot, one workspace seat, and 100 MB of knowledge-base storage. Starter lists 2,100 messages, three bots, three seats, and 1 GB; Pro lists 10,000 messages, ten bots, ten seats, and 5 GB. Enterprise includes 100 bots, 100 seats, and 10 GB. Native apps are listed for macOS, Windows, iOS, and Android, alongside web access. Specteron describes tenant isolation and HTTPS encryption but does not claim current independent certification or recurring third-party penetration testing.