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Specteron

specteron.com

From $24/mo Free plan WebWindowsmacOSiOSAndroidAPI
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Spec score 8.9 #22 of 257 in Chatbot Builders

What it is

Specteron is an AI platform for customer service and support that also manages conversations in a shared inbox, collects feedback, and supports product updates. Its support automation combines a visual flow builder, behavior controls, AI Quality review, website preview tools, and structured forms. Answers can draw on approved product documents, FAQs, website pages, and support content. Teams can monitor conversations, pause automation, assign owners, and take over with context attached. WhatsApp and Messenger integrations are listed on Starter and higher plans; custom systems can connect through gateway API, workspace API keys, and webhooks. The Free plan includes 25 messages, one active bot, one workspace seat, and 100 MB of knowledge-base storage. Starter lists 2,100 messages, three bots, three seats, and 1 GB; Pro lists 10,000 messages, ten bots, ten seats, and 5 GB. Enterprise includes 100 bots, 100 seats, and 10 GB. Native apps are listed for macOS, Windows, iOS, and Android, alongside web access. Specteron describes tenant isolation and HTTPS encryption but does not claim current independent certification or recurring third-party penetration testing.

Spec sheet

Product
Specteron is an AI platform for customer service and support that also manages conversations in a shared inbox, collects feedback, and supports product updates.Read 12 Oct 2026 · specteron.com
Audience
Specteron describes itself as B2B and identifies fast-growing SaaS companies, support leaders, and product and operations teams as audiences it builds for.Read 12 Oct 2026 · specteron.com
Free plan
YesRead 22 Sep 2026 · specteron.com
Trial
The Terms of Service say a 7-day trial may be offered where shown in the product.Read 12 Oct 2026 · specteron.com
Integrations
The pricing page lists WhatsApp and Messenger integrations on Starter and higher plans.Read 12 Oct 2026 · specteron.com
Security
Specteron describes tenant isolation and HTTPS transport encryption, and says it does not claim a recurring third-party penetration-testing program or current independent certification.Read 12 Oct 2026 · specteron.com
Compliance
The compliance page says Specteron is not presented as SOC 2 or ISO 27001 certified and does not advertise a HIPAA or BAA commitment.Read 12 Oct 2026 · specteron.com
Support
The SLA page says dashboard ticketing is available to all customers and that there is no fixed public response-time target absent a separate agreement.Read 12 Oct 2026 · specteron.com
Founded
2024Read 28 Sep 2026 · specteron.com
Custom connections
The enterprise page says custom systems can connect through the gateway API, workspace API keys, and webhook deliveries; it describes WhatsApp and Messenger as built-in channel integrations.Read 12 Oct 2026 · specteron.com
Deployment channels
multichannelRead 22 Sep 2026 · specteron.com
Desktop and mobile apps
The download page lists native apps for macOS, Windows, iOS, and Android.Read 12 Oct 2026 · specteron.com
Human handoff
YesRead 22 Sep 2026 · specteron.com
Inbox and handoff
Teams can monitor conversations, pause automation, assign owners, and take over a conversation with its context attached.Read 12 Oct 2026 · specteron.com
Included conversations
2100Read 22 Sep 2026 · specteron.com
Knowledge
The platform can ground answers in approved product documents, FAQs, website pages, and support content.Read 12 Oct 2026 · specteron.com
Knowledge-base answers
YesRead 22 Sep 2026 · specteron.com
Support automation
Its support automation includes a flow builder, behavior controls, AI Quality review, website preview tooling, and structured forms.Read 12 Oct 2026 · specteron.com
Visual flow builder
YesRead 22 Sep 2026 · specteron.com

Plans and prices

Free Free 25 messages · 1 active bot · 1 workspace seat · 100 MB Knowledge Base storage Read 22 Sep 2026 · specteron.com
Free Free 25 messages/month · 1 active bot · 1 workspace seat · 100 MB Knowledge Base storage · web chat only Read 12 Oct 2026 · specteron.com
Starter $24 a month Per month, billed monthly or annually 2,100 messages/month · 3 active bots · 3 workspace seats · 1 GB Knowledge Base storage Read 12 Oct 2026 · specteron.com
Pro $89 a month Per month, billed monthly or annually 10,000 messages/month · 10 active bots · 10 workspace seats · 5 GB Knowledge Base storage Read 12 Oct 2026 · specteron.com
Enterprise Priced on request Custom contract Custom monthly message allowance · 100 active bots · 100 workspace seats · 10 GB Knowledge Base storage · SSO/SAML Read 12 Oct 2026 · specteron.com

Every Specteron plan and price →

Strong points and limits

Strong points

  • Grounds answers in approved support and product content.
  • Shared inbox supports pause, assignment, and human takeover.
  • Free plan includes one active bot and one workspace seat.
  • Native apps are listed for desktop and mobile platforms.

Limits

  • Free plan allows 25 messages.
  • WhatsApp and Messenger integrations begin at Starter.
  • No independent certification is claimed.
  • No fixed public support response-time target is stated.

Who it suits

Specteron describes its audience as fast-growing SaaS companies, support leaders, and product and operations teams. It may suit teams that need automated responses alongside shared inbox monitoring and human handoff.

Verdict

Specteron combines support automation with a shared inbox and human handoff, and its plan allowances specify message, bot, seat, and storage limits. Buyers with formal certification requirements or defined response-time needs should note what the service does not claim.

Where Specifiction places it

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