Desku AI Chatbot Builder vs Yellow.ai
Desku AI Chatbot Builder
desku.io
Yellow.ai
yellow.aiSide by side
| Figure | Desku AI Chatbot Builder | Yellow.ai |
|---|---|---|
| Price from | $39/mo | Free |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 8 | 5 |
| Spec score · Chatbot Builders | 9.1 (#10) | 9.0 (#14) |
| AI bot generation | Yes | Yes |
| Analytics | The builder includes conversation analytics for tracking chatbot performance and accuracy. | The platform analyzes conversations and generates insights intended to improve agent performance and knowledge content. |
| Deployment channels | multichannel | multichannel |
| Founded | A company-data listing reports Desku.io was founded in 2022; LinkedIn's profile opened here does not display a founding year. | Yellow.ai began as Yellow Messenger in 2016, founded by three co-founders. |
| Free plan | Yes | Yes |
| Headquarters | Wilmington, Delaware, United States | San Mateo, California, United States |
| Human handoff | The chatbot can escalate conversations to human agents and transfer them to live chat. | Yes |
| Integrations | Desku lists Shopify, WooCommerce, Ecwid, Magento, Shopline, WhatsApp, Instagram, Facebook Messenger, Zapier, Slack and email via IMAP/SMTP among its integrations. | Yellow.ai advertises more than 150 prebuilt enterprise integrations, including Salesforce, Zendesk, Genesys and NICE. |
| Knowledge-base answers | Yes | Yes |
| License | Desku is a cloud subscription service with a limited, revocable business-use license; the terms prohibit resale and reverse engineering, and no open-source license is stated. | Yellow.ai's platform, software, APIs and documentation are described in its terms as protected proprietary technology rather than an open-source product. |
| Rating on G2 | 4.8 out of 5 from 31 reviews. | Yellow.ai is rated 4.4 out of 5 from 107 reviews. |
| Rating on GetApp | 4.7 out of 5 from 36 reviews. | Yellow.ai is rated 4.5 out of 5 from 37 reviews, with 84% classified as positive. |
| Rating on Trustpilot | 4.6 out of 5 from 38 reviews. | Yellow.ai has a TrustScore of 2.9 out of 5 from 2 reviews, with both reviews rated one star. |
| System requirements | The iOS app requires iOS 15.6 or later, while its Mac compatibility listing requires macOS 12.5 or later and an Apple M1 chip or later. | The cloud platform requires a stable internet connection and recommends Chrome, Firefox, Safari or Edge when troubleshooting loading problems. |
Plans
Desku AI Chatbot Builder
- FreeFree
- Growth$39 a month
- Advance$79 a month
- Business$179 a month
- FreeFree
- Growth$39 a month
- Advance$79 a month
- Business$179 a month
Yellow.ai
- FreeFree
- EnterprisePrice not published
- EnterprisePriced on request
- FreemiumFree
- PremiumPriced on request
In their own words
Desku AI Chatbot Builder
Desku AI Chatbot Builder combines chatbot creation with a multichannel inbox for customer conversations. A visual flow builder and AI bot generation support bot setup, while knowledge-base answers help automate responses. Conversations can be handed off to a human. Its unified social inbox includes comment management, reply automation, and team assignment.
The service runs on the web, iOS, and Android, and a mobile app is available. Pricing is freemium. The Free plan costs nothing, billed monthly, and includes 2 agents and 1 inbox. Growth costs $39 a month, billed monthly, for 6 agents. Advance costs $79 a month for 12 agents, and Business costs $179 a month for 25 agents. A 14-day trial is listed. The maker is based in Wilmington, Delaware, United States.