Deskwoot vs WBIZ
Deskwoot
deskwoot.com
WBIZ
wbiz.inSide by side
| Figure | Deskwoot | WBIZ |
|---|---|---|
| Price from | $3.20/mo | Free |
| Free plan | Yes | Yes |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| API | Yes | Yes |
| Plans published | 4 | 1 |
| Spec score · WhatsApp Customer Service Software | 9.1 (#2) | 7.3 (#28) |
| AI agent | Fynn searches a customer’s Help Center, FAQs, site content and uploaded documents before answering, and can process WhatsApp and Telegram voice messages as text. | The Meta-hosted WhatsApp AI agent can use FAQs, files and a website as knowledge sources and hand a conversation to a human. |
| Headquarters | Cheyenne, Wyoming, United States | Ahmedabad, India |
| Integrations | Official integration listings include Shopify, Stripe, WooCommerce, Slack, WordPress, Easypost and Zapier, with Zapier connecting more than 7,000 apps. | The maker documents connections to Meta’s WhatsApp Cloud API and Razorpay billing, and says automations can call a customer’s own API. |
| Privacy | The company says it does not train AI models on customer conversations, contacts, or attachments and offers a self-serve GDPR Article 28 DPA. | WBIZ’s privacy policy says it does not sell personal information and supports access, correction, export and deletion requests. |
| Product | Deskwoot combines a customer support inbox, AI bot, AI Copilot, help center, and automation in one platform. | WBIZ combines a WhatsApp shared inbox, automations, an AI agent, campaigns, native calling and a developer API in one workspace on Meta’s official WhatsApp Cloud API. |
| Security | Deskwoot says customer data is hosted in the EU and describes TLS encryption in transit, encryption at rest, malware scanning, and tenant-isolated file storage. | WBIZ says it enforces workspace isolation server-side, encrypts secrets at rest, uses HMAC-signed webhooks and keeps an audit log on by default. |
Plans
Deskwoot
- HackerFree
- Startup$3.20 a month
- Business$6.40 a month
- Enterprise$9.60 a month
In their own words
Deskwoot
Deskwoot combines a customer support inbox, AI bot, AI Copilot, help center, and automation in one platform. Its shared inbox supports live chat, email, WhatsApp, Telegram, LINE, SMS, X direct messages, and a REST API channel. The Fynn AI bot can answer from help center content, website pages, PDFs, and FAQs, then hand conversations to human agents. Copilot can suggest or improve replies, summarize conversations, and translate, with monthly allowances that vary by plan. The platform also includes automation rules, macros, proactive chat triggers, auto-assignment, and SLA policies, though availability depends on plan. Integrations include Shopify, Stripe, Zapier, WordPress, WooCommerce, Slack, and EasyPost; Shopify, WooCommerce, and Stripe details can appear alongside conversations. The free Hacker plan includes 100 conversations per month, one agent seat, one inbox, and 30-day data retention. Paid plans start at $3.20/user/mo (annual), with a 7-day trial. Deskwoot offers a free iPhone app with push notifications and inbox access; Android is not yet supported.