Deskwoot vs YCloud
Deskwoot
deskwoot.com
YCloud
ycloud.comSide by side
| Figure | Deskwoot | YCloud |
|---|---|---|
| Price from | $3.20/mo | $39/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| API | Yes | Yes |
| Plans published | 4 | 4 |
| Spec score · WhatsApp Customer Service Software | 9.1 (#2) | 7.7 (#24) |
| API | The REST API uses JSON at https://deskwoot.com/api/v1 with bearer tokens created in account settings, and API access requires Enterprise. | YCloud provides a REST API that returns JSON and documents examples in Java, Python, PHP, and JavaScript. |
| Headquarters | Cheyenne, Wyoming, United States | Singapore |
| Integrations | Official integration listings include Shopify, Stripe, WooCommerce, Slack, WordPress, Easypost and Zapier, with Zapier connecting more than 7,000 apps. | The site lists Shopify integration, and the pricing page offers Shopify as a $5 /shop /mo add-on. |
| Product | Deskwoot combines a customer support inbox, AI bot, AI Copilot, help center, and automation in one platform. | YCloud is a marketing, sales, and customer service platform built for businesses operating on WhatsApp. |
| Security | Deskwoot says customer data is hosted in the EU and describes TLS encryption in transit, encryption at rest, malware scanning, and tenant-isolated file storage. | YCloud says it is ISO 27001 certified and describes encryption, access controls, security audits, and encrypted transmission as security measures. |
Plans
Deskwoot
- HackerFree
- Startup$3.20 a month
- Business$6.40 a month
- Enterprise$9.60 a month
In their own words
Deskwoot
Deskwoot combines a customer support inbox, AI bot, AI Copilot, help center, and automation in one platform. Its shared inbox supports live chat, email, WhatsApp, Telegram, LINE, SMS, X direct messages, and a REST API channel. The Fynn AI bot can answer from help center content, website pages, PDFs, and FAQs, then hand conversations to human agents. Copilot can suggest or improve replies, summarize conversations, and translate, with monthly allowances that vary by plan. The platform also includes automation rules, macros, proactive chat triggers, auto-assignment, and SLA policies, though availability depends on plan. Integrations include Shopify, Stripe, Zapier, WordPress, WooCommerce, Slack, and EasyPost; Shopify, WooCommerce, and Stripe details can appear alongside conversations. The free Hacker plan includes 100 conversations per month, one agent seat, one inbox, and 30-day data retention. Paid plans start at $3.20/user/mo (annual), with a 7-day trial. Deskwoot offers a free iPhone app with push notifications and inbox access; Android is not yet supported.