DialedIn Agent Gamification vs Gamifier

DialedIn Agent Gamification adds visual dashboards for real-time call activity and an individual top-10 leaderboard to a call-center platform. DialedIn describes it for high-volume outbound call centers, with agent analysis and agent summary reports available alongside leaderboard standings. A web portal provides dashboards, reports, and metrics that can be accessed on mobile devices; listed platforms are web and Windows. Every user tier includes the complete DialedIn platform and every feature. Software pricing is separate from telecom minutes: the 200+ users plan is $25 a month, 100–199 users is $39 a month, 50–99 users is $59 a month, and 5–49 users is $69 a month. Standard routing is listed at $0.0125 per minute pay-as-you-go. Integrations include Salesforce, HubSpot, Zoho, Slack, Microsoft Teams, Zendesk, and others. Support and ongoing training are offered by phone or online.

Gamifier adds goals, challenges, rewards and feedback to existing CRM workflows for sales and support teams. It offers real-time leaderboards, quests, achievements, performance insights and mobile timeline feedback. Players can view performance, rewards and leaderboards in its mobile app, listed for iPhone. Native integrations include Pipedrive, HubSpot, Salesforce, Salesloft, Outreach and Zendesk, with CRM connections authorized through marketplace or installation flows using OAuth. Pricing starts at $3/user/mo (annual), and the 14-day trial includes all features in the chosen plan without requiring a credit card. There is no free plan. Starter has a one-user minimum; Essential requires five users and Advanced ten, while Enterprise plans are scoped with the sales team. All plans include email support, with higher support levels available on higher tiers. Gamifier says it minimizes the CRM data it uses and advises confirming certification status and security questions during commercial review.