DialedIn Agent Gamification vs TouchPoint One A-GAME Flex
DialedIn Agent Gamification
getdialedin.com
TouchPoint One A-GAME Flex
touchpointone.comSide by side
| Figure | DialedIn Agent Gamification | TouchPoint One A-GAME Flex |
|---|---|---|
| Price from | $25/mo | $29.23/mo |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| iOS | — | Yes |
| Android | — | Yes |
| Plans published | 4 | 1 |
| Spec score · Customer Service Gamification Software | 7.6 (#12) | 7.3 (#16) |
| Headquarters | DialedIn lists its address as 900 S. Pine Island Rd, Suite 390, Plantation, FL 33324. | Indianapolis, Indiana, United States |
| Purpose | Agent gamification presents visual dashboards with real-time call activity and a top-10 leaderboard to motivate agents. | A-GAME Flex is a gamification platform for engaging distributed customer contact workforces with data-driven competitions. |
| Reporting | The gamification feature provides access to agent analysis and agent summary reports. | Reporting dashboards show the impact of gamification initiatives and provide insight into what is effective. |
Plans
DialedIn Agent Gamification
- 200+ users$25 a month
- 100-199 users$39 a month
- 50-99 users$59 a month
- 5-49 users$69 a month
TouchPoint One A-GAME Flex
- Acuity Plus (includes A-GAME Flex)$29.23 a month
In their own words
DialedIn Agent Gamification
DialedIn Agent Gamification adds visual dashboards for real-time call activity and an individual top-10 leaderboard to a call-center platform. DialedIn describes it for high-volume outbound call centers, with agent analysis and agent summary reports available alongside leaderboard standings. A web portal provides dashboards, reports, and metrics that can be accessed on mobile devices; listed platforms are web and Windows. Every user tier includes the complete DialedIn platform and every feature. Software pricing is separate from telecom minutes: the 200+ users plan is $25 a month, 100–199 users is $39 a month, 50–99 users is $59 a month, and 5–49 users is $69 a month. Standard routing is listed at $0.0125 per minute pay-as-you-go. Integrations include Salesforce, HubSpot, Zoho, Slack, Microsoft Teams, Zendesk, and others. Support and ongoing training are offered by phone or online.
TouchPoint One A-GAME Flex
TouchPoint One A-GAME Flex has no write-up on Specifiction yet; its figures are above.