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SPECIFICTION
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TouchPoint One A-GAME Flex

touchpointone.com

From $29.23/mo WebiOSAndroid
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Spec score 7.3 #16 of 26 in Customer Service Gamification Software

Spec sheet

Purpose
A-GAME Flex is a gamification platform for engaging distributed customer contact workforces with data-driven competitions.Read 4 Oct 2026 · touchpointone.com
Headquarters
Indianapolis, Indiana, United StatesRead 23 Sep 2026 · touchpointone.com
Company
TouchPoint One describes its mission as delivering enterprise performance management solutions to the contact center industry.Read 4 Oct 2026 · touchpointone.com
Automation
After a game is configured, launch and notifications are automated.Read 4 Oct 2026 · touchpointone.com
Coaching
The product page says integrated coaching aligns agent support with gamification strategies.Read 4 Oct 2026 · touchpointone.com
Competition
Flex supports agent or team duels and multi-team competitions, with unlimited workforce participation.Read 4 Oct 2026 · touchpointone.com
Game formats
Flex supports leaderboard, points-based, and time-based games for individual agents, teams, or the company.Read 4 Oct 2026 · touchpointone.com
Hosting
A-GAME Flex is an AWS-hosted cloud service fully integrated with TouchPoint One’s Acuity platform.Read 4 Oct 2026 · touchpointone.com
Location
TouchPoint One lists its address as 101 W Ohio St, Suite 2000, Indianapolis, Indiana 46204.Read 4 Oct 2026 · touchpointone.com
Metrics
Users can choose KPIs including Acuity primary and sub-KPIs, Balanced Score, coaching, audit, and ESAT metrics, or integrate external data sources.Read 4 Oct 2026 · touchpointone.com
Objectives
The maker describes using gamification to enhance sales, improve workforce retention, boost attendance, and elevate quality.Read 4 Oct 2026 · touchpointone.com
Pricing scope
The pricing page lists A-GAME Flex within the Acuity Plus add-on modules and sets a 100-user minimum for monthly SaaS fees.Read 4 Oct 2026 · touchpointone.com
Reporting
Reporting dashboards show the impact of gamification initiatives and provide insight into what is effective.Read 4 Oct 2026 · touchpointone.com
Requirements
The maker says an internet connection and browser such as Chrome, Edge, or Firefox are required.Read 4 Oct 2026 · touchpointone.com
Security and privacy
The website privacy policy says information submitted through forms is saved and will not be disclosed to third parties or government agencies unless required by law.Read 4 Oct 2026 · touchpointone.com

Plans and prices

Acuity Plus (includes A-GAME Flex) $29.23 a month $29.23 USD/user/month; monthly SaaS fees based on a minimum of 100 users Acuity Core plus one or more add-on modules; A-GAME Gamification Suite (Flex, Leagues/Xtreme) is an add-on Read 4 Oct 2026 · touchpointone.com

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