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Tech riderRev. 4 Oct 2026

TouchPoint One A-GAME Flex

Ch 136.5of 27 Customer Service Gamification Software
  1. 1Runs onAndroid, iOS, Web
  2. 2Costspaid from $29.23/mo
  3. 3Team leaderboardsYes
  4. 4Challenge schedulingYes
  5. 5Leaderboard scopeboth
  6. 6Supported helpdesksAcuity, Genesys, NICE inContact, Five9, Zendesk, Salesforce, Talkdesk, Avaya, Cisco, Aspect, Verint, Serenova, Noble Systems
  7. 7Core mechanicspoints, leaderboards, time-based games, KPI scoring, balanced-score scoring, duels, team competitions, rewards
7 lines stated Written from the maker's own pages: touchpointone.com
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The TouchPoint One A-GAME Flex homepage

Overview

TouchPoint One A-GAME Flex is ranked #13 of 27 in customer service gamification software on Specifiction. It runs on Android, iOS, Web. There is no free plan. Paid plans start at $29.23/mo.

TouchPoint One A-GAME Flex plans and pricing

All plans
Acuity Plus (includes A-GAME Flex) $29.23/mo $29.23 USD/user/month; monthly SaaS fees based on a minimum of 100 users Acuity Core plus one or more add-on modules; A-GAME Gamification Suite (Flex, Leagues/Xtreme) is an add-on touchpointone.com · 4 Oct 2026

Compared on customer service gamification software

Free plan
Notouchpointone.com
Paid from
$29.23/user/motouchpointone.com
Team leaderboards
Yestouchpointone.com
Challenge scheduling
Yestouchpointone.com
Leaderboard scope
bothtouchpointone.com
Supported helpdesks
Acuity, Genesys, NICE inContact, Five9, Zendesk, Salesforce, Talkdesk, Avaya, Cisco, Aspect, Verint, Serenova, Noble Systemstouchpointone.com
Core mechanics
points, leaderboards, time-based games, KPI scoring, balanced-score scoring, duels, team competitions, rewardstouchpointone.com

Facts

Purpose
A-GAME Flex is a gamification platform for engaging distributed customer contact workforces with data-driven competitions.touchpointone.com · 4 Oct 2026
Game formats
Flex supports leaderboard, points-based, and time-based games for individual agents, teams, or the company.touchpointone.com · 4 Oct 2026
Objectives
The maker describes using gamification to enhance sales, improve workforce retention, boost attendance, and elevate quality.touchpointone.com · 4 Oct 2026
Metrics
Users can choose KPIs including Acuity primary and sub-KPIs, Balanced Score, coaching, audit, and ESAT metrics, or integrate external data sources.touchpointone.com · 4 Oct 2026
Competition
Flex supports agent or team duels and multi-team competitions, with unlimited workforce participation.touchpointone.com · 4 Oct 2026
Automation
After a game is configured, launch and notifications are automated.touchpointone.com · 4 Oct 2026
Reporting
Reporting dashboards show the impact of gamification initiatives and provide insight into what is effective.touchpointone.com · 4 Oct 2026
Coaching
The product page says integrated coaching aligns agent support with gamification strategies.touchpointone.com · 4 Oct 2026
Hosting
A-GAME Flex is an AWS-hosted cloud service fully integrated with TouchPoint One’s Acuity platform.touchpointone.com · 4 Oct 2026
Requirements
The maker says an internet connection and browser such as Chrome, Edge, or Firefox are required.touchpointone.com · 4 Oct 2026
Company
TouchPoint One describes its mission as delivering enterprise performance management solutions to the contact center industry.touchpointone.com · 4 Oct 2026
Location
TouchPoint One lists its address as 101 W Ohio St, Suite 2000, Indianapolis, Indiana 46204.touchpointone.com · 4 Oct 2026
Pricing scope
The pricing page lists A-GAME Flex within the Acuity Plus add-on modules and sets a 100-user minimum for monthly SaaS fees.touchpointone.com · 4 Oct 2026
Security and privacy
The website privacy policy says information submitted through forms is saved and will not be disclosed to third parties or government agencies unless required by law.touchpointone.com · 4 Oct 2026

Company

Headquarters
Indianapolis, Indiana, United Statestouchpointone.com · 23 Sept 2026

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Where it ranks on Specifiction

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