Genesys Workforce Engagement Management vs TouchPoint One A-GAME Flex
Genesys Workforce Engagement Management
genesys.com
TouchPoint One A-GAME Flex
touchpointone.comSide by side
| Figure | Genesys Workforce Engagement Management | TouchPoint One A-GAME Flex |
|---|---|---|
| Price from | — | $29.23/mo |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | — |
| Plans published | 7 | 1 |
| Spec score · Customer Service Gamification Software | 8.6 (#4) | 7.3 (#16) |
| Headquarters | Menlo Park, California, United States | Indianapolis, Indiana, United States |
| Purpose | Genesys describes WEM as a suite of AI-powered capabilities for contact centre teams, integrated with its CCaaS solution. | A-GAME Flex is a gamification platform for engaging distributed customer contact workforces with data-driven competitions. |
Plans
Genesys Workforce Engagement Management
- Genesys Cloud CX 1$75 a month
- Genesys Cloud CX 2$115 a month
- Genesys Cloud CX 3$155 a month
- Genesys Cloud CX 4$240 a month
- Genesys Cloud 2 + Workforce Engagement Management add-on£28 a year
- Genesys Cloud 1 + Workforce Engagement Management add-on£42 a year
- Genesys Cloud CX 3$155 a year
TouchPoint One A-GAME Flex
- Acuity Plus (includes A-GAME Flex)$29.23 a month
In their own words
Genesys Workforce Engagement Management
Genesys Workforce Engagement Management (WEM) is a suite of capabilities for contact centre teams, integrated with the Genesys CCaaS solution. It brings together forecasting, scheduling, performance and coaching tools, interaction recording, quality functions and reporting. Forecasting can look up to two years ahead and use more than 25 machine-learning-trained models. Scheduling supports automated shift allocation, flexible work rules, adjustments and publishing. Agents can use Genesys Tempo on smartphones to view schedules, request time off and manage their time. Performance tools include recognition, skill-gap insights, scorecards, leaderboards and contests. The suite can record interactions across channels, generate Voice of the Customer insights and automate evaluations. A reporting hub brings together interaction, agent-performance and journey data. Genesys lists WEM as an add-on for Cloud CX 1 and CX 2, and as included with CX 3 and CX 4. The listed starting price is $75/user/mo (annual); separate plan listings show £28 or £42 per named user per year. It is intended for agents, supervisors, planners and managers.
TouchPoint One A-GAME Flex
TouchPoint One A-GAME Flex has no write-up on Specifiction yet; its figures are above.