DispatchCore vs Resgrid

DispatchCore is a visual dispatch and job management tool for small field service crews, including plumbing, HVAC, electrical, and low-voltage teams. Dispatchers place jobs on technicians’ timelines with drag-and-drop scheduling and see the crew’s schedule and capacity. Technicians update job status in the mobile app, with changes reflected on the dispatch board in real time. When connectivity is unavailable, the app saves status changes and photos on the device and syncs them later. Job records can include before, during, and after photos, as well as customer signatures collected on phones. Users can create estimates and recurring schedules, then turn approved estimates into jobs. DispatchCore syncs invoices and payments with QuickBooks Online. Card payments go to the business’s Stripe account; the maker says it does not see or store card numbers and charges no platform fee during beta. The service runs on Android, iOS, and the web. A founding-member plan is listed at $39 a month, with free use during beta and no contract.

Resgrid is an open-source dispatch and operations platform that brings calls, personnel, vehicles, and communications together. Its computer-aided dispatch tools support creating, assigning, tracking, and closing calls, with notifications and reporting. Teams can manage personnel and units, schedules, maps, messages, training, and workflow automation. Workflows can send notifications through email, SMS, Slack, Teams, or Discord; call REST APIs or webhooks; and upload files to storage services. Resgrid supports Teltonika, Queclink, and Jimi/Concox vehicle GPS trackers, plus an integration path through Traccar. Five role-focused apps are available: Responder, Unit, IC, Dispatch, and BigBoard. The platform can be hosted on customer servers; Resgrid says communications use 256-bit TLS and stored data is encrypted with AES-256. The free plan supports up to 10 entities, but is limited to North American customers on the US-West data center and does not include SMS. Resgrid was founded in 2012 and is headquartered in South Lake Tahoe, California.