DisputeFlow vs MidMetrics
DisputeFlow
disputeflow.appMidMetrics
midmetrics.comSide by side
| Figure | DisputeFlow | MidMetrics |
|---|---|---|
| Price from | $19/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Plans published | 2 | 1 |
| Spec score · Chargeback Management Software | 7.6 (#7) | 6.6 (#24) |
| Analytics | DisputeFlow provides recovered revenue tracking, dispute outcomes, case trends, and reason breakdowns. | Users can sort chargebacks, alerts, and refunds by fields including BIN, issuing bank, price point, date, and transaction sequence. |
| Security | The maker says the Shopify integration uses OAuth 2.0 with limited scopes and that it does not store card numbers or sensitive payment information. | The ISO page says customer data is separated into individual databases and protected with encryption in transit and at rest, regular security scans, penetration tests, least-access practices, and employee background checks. |
| Support | The site lists email support at [email protected]; Starter includes email support and Growth includes priority support. | The site invites prospective customers to book a demo with a chargeback specialist and lists the phone number (833) 643-6387. |
Plans
In their own words
DisputeFlow
DisputeFlow is a web-based chargeback defense tool for Shopify merchants. It gathers order evidence—including AVS results, CVV verification, IP location, delivery tracking, and order details—and uses it to create AI-assisted evidence packs, structured dossiers, and rebuttal letters for PDF export. The dashboard tracks dispute status, deadlines, risk level, and evidence completeness, with alerts for deadlines. Analytics cover recovered revenue, outcomes, case trends, and dispute reasons. The Shopify integration connects to orders, fulfillments, and payment data. DisputeFlow says the connection uses OAuth 2.0 with limited scopes and does not store card numbers or sensitive payment information; its privacy policy describes encryption in transit and at rest, access controls, and no sale, rental, or trade of data. Starter is $19/month for up to 30 disputes/month; Growth is $49/month for up to 150. Both plans offer a 15-day free trial with no credit card required during the trial. The terms say outcomes are not guaranteed, and merchants must review AI-generated materials and meet response deadlines.
MidMetrics
MidMetrics has no write-up on Specifiction yet; its figures are above.