Distro vs Mixdesk
Distro
chilipiper.com
Mixdesk
mixdesk.comSide by side
| Figure | Distro | Mixdesk |
|---|---|---|
| Price from | — | $49/mo |
| Free plan | — | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | — | Yes |
| Plans published | 1 | 4 |
| Spec score · Lead Routing Software | 7.0 (#30) | 8.7 (#6) |
| Company | Chili Piper says it was founded in 2016 and is fully remote, with no offices. | The site identifies Beautiful Interaction International Co., Limited as the company behind Mixdesk and says the Mixdesk global brand launched in 2024. |
| Founded | 2016 | Mixdesk's journey began with Meiqia in 2014, helping businesses talk to customers online; Mixdesk launched in 2024 as a global brand. |
| Integrations | Distro currently integrates only with Salesforce, and Chili Piper recommends it for teams running revenue operations in Salesforce. | Mixdesk supports integrations through APIs, webhooks, SDKs and other system connections; listed third-party AI agent connections include Coze and Dify. |
| Security | Chili Piper states it is SOC 2 Type 2, ISO 27001, GDPR, and CCPA compliant, and encrypts sensitive data at rest and in transit. | The privacy policy says the company uses encryption, anonymization, access controls and security audits to protect user information. |
| Support | The Distro page directs prospective customers to book a demo; the security page lists [email protected] for general product support. | Mixdesk publishes support standards listing 24/7 website live support across its plans, with priority support for Expert. |
Plans
In their own words
Mixdesk
Mixdesk brings messaging, web chat, and email into a shared customer engagement workspace. Its channels include WhatsApp, Instagram, Facebook Messenger, TikTok Business, LINE, Telegram, web chat, in-app SDK, and email. AI Agents can respond using approved knowledge, qualify leads, take configured actions, and pass conversations to a human with context. Mixdesk says its AI Agent understands and replies in 27+ languages, with real-time two-way translation. Automation can route conversations to a team, agent, or AI, and supports follow-ups, broadcasts, and team workflows. Coze and Dify integrations are listed, alongside APIs, SDKs, and webhooks. All plans include unlimited teammates without per-seat fees. The Free plan includes 10 conversations, 10 connected channel accounts, 100 translation characters, and no AI messages; paid plans start at $49 per month. AI messages are metered separately, and providers bill third-party channel fees separately. Platforms include Android, iOS, web, and API.