DockHero vs DockSync
DockHero
dockhero.ca
DockSync
docksync.appSide by side
| Figure | DockHero | DockSync |
|---|---|---|
| Price from | $24.99/mo | £63/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| Plans published | 4 | 5 |
| Spec score · Dock Scheduling Software | 7.9 (#4) | 8.0 (#3) |
| Integrations | DispatchHero can organize appointments associated with Opendock, GoRamp, C3, email, and phone, but does not book into those external systems. | The maker lists API access on Starter and Growth, and API plus webhook access and SSO/SAML integration on Enterprise. |
| Intended users | DockHero describes its intended operations as warehouses and dock-based businesses including food and cold chain, retail, manufacturing, 3PL, e-commerce, and wholesale. | DockSync says it is intended for single-site and multi-site dock teams managing deliveries and collections, and says it does not replace a WMS. |
| Security | The pricing page lists an audit trail, multi-factor authentication, and role-based access on all plans. | The maker says its Bubble infrastructure provides AES-256 encryption at rest, TLS 1.2 or higher in transit, SOC 2 Type II compliance and AWS hosting in EU/UK regions. |
| Support | DockHero says customers can email its team directly, usually receiving a response the same day. | Starter includes email support, Growth includes priority email and chat support, and Enterprise includes a dedicated customer success manager. |
Plans
DockHero
- DispatchHero$24.99 a month
- Starter$249 a month
- Founding Member$299 a month
- Standard$499 a month
DockSync
- Starter£79 a month
- Growth£179 a month
- Starter£756 a year
- Growth£1,716 a year
- EnterprisePriced on request
In their own words
DockHero
DockHero combines dock scheduling, yard management, and a carrier platform in a web-based product configured for each site. Scheduling can use a whole-warehouse calendar or be organized by section or door. Carriers can self-book with a purchase or sales order, which DockHero validates against the warehouse order book. Load rules can set appointment duration, eligible doors, slot capacity, blackout windows, and custom hours. The yard board supports multiple yards and zones, drag-and-drop trailer moves, and live door status. Shunters can use a browser on a cab tablet to view prioritized moves and tell a coordinator when a move is complete. Its free carrier portal provides appointments across invited sites, scorecards, a driver roster, and magic links. SMS updates are sent only to drivers who opted in and include an opt-out. Warehouse plans start at $249 a month and include a 30-day trial without a credit card. DockHero describes its audience as warehouses and dock-based businesses, including food and cold chain, retail, manufacturing, 3PL, e-commerce, and wholesale.
DockSync
DockSync is a browser-based platform for scheduling dock activity and managing warehouse bookings, bays, supplier performance and driver check-ins. Warehouse teams can create bookings, or suppliers can book deliveries, collections, returns and other planned activity themselves. Drivers check in by scanning a QR code with a smartphone, without needing a driver app; staff can then send SMS instructions from the dashboard. The calendar offers month, week and day views, with controls for operating hours, restricted hours and blackout dates. Reports cover supplier activity, on-time performance, completion rates, delays, missed bookings and bay occupancy, with CSV export. Starter and Growth include API access; Enterprise lists webhooks and SSO/SAML. Accounts currently cover one warehouse, while Enterprise offers volume pricing for multiple sites; a unified multi-warehouse dashboard is listed as roadmap. Starter costs £79 a month for one warehouse and up to eight bays. Growth is £179 a month for one warehouse with unlimited bays. The 30-day trial includes Growth features, requires no payment details and does not automatically bill at the end.