DocsBot AI vs Hey Support

DocsBot AI is a platform for building AI agents that answer questions from business knowledge and carry out support tasks for customer-facing and internal teams. It connects websites, documentation, files, help centers and supported cloud sources, and provides answers linked to material users can check. Configured actions can look up billing or account details and complete tasks in connected tools. Agents can be placed on a website, in a help center or in an app through the API. The developer platform includes Chat Agent, Skills, Actions, Search and Admin APIs, plus an embeddable chat widget. DocsBot states it offers 28+ native integrations and 7,000+ app connections. Security provisions include SOC 2 Type II certification, GDPR support and HIPAA options; stored information is encrypted at rest with AES 256 and in transit with TLS 1.2 or higher. The company says customer data is not used to train public models. Voice agents for websites or phone are in beta. The Free plan includes one bot, 50 source pages, 100 monthly AI credits and one team user. Paid plans start at $49/mo.

Hey Support is a web-based AI service agent for customer support, with automated routing, workflow automation, and human handoff. It supports web widgets, voice, Telegram, WhatsApp Business, Messenger, Instagram, email, and Slack. Listed knowledge sources include website content, documentation, Shopify and WooCommerce catalogs, HubSpot records, and APIs. The Free plan costs nothing, lasts forever, requires no card, and includes 50 conversations per month, one chatbot, and one seat. Starter is $19 a month billed annually ($228/yr), with 1,000 conversations per month, 2,500 knowledge chunks per bot, one chatbot, one seat, and one domain. Growth is $49 a month billed annually ($588/yr), with 5,000 conversations, three chatbots, five seats, 500 Voice Assistant minutes per month, and weekly knowledge updates. Scale is $129 a month billed annually ($1,548/yr), with 20,000 conversations, 10 chatbots, 15 seats, 2,000 Voice Assistant minutes per month, and daily knowledge updates. Enterprise lists unlimited chatbots, seats, Voice Assistant minutes, and conversations; no price is listed. A 15-day trial is available.