Docusnap vs IT Glue
Docusnap
docusnap.com
IT Glue
itglue.comSide by side
| Figure | Docusnap | IT Glue |
|---|---|---|
| Price from | €38.75/mo | $29/mo |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| Linux | Yes | — |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 4 | 3 |
| Spec score · IT Documentation Software | 8.6 (#3) | 7.9 (#8) |
| Spec score · Network Documentation Software | 8.6 (#6) | 8.0 (#14) |
| Spec score · IT Knowledge Base Software | 8.6 (#16) | 8.0 (#35) |
| Documentation | Docusnap generates network maps and reports from inventory data. | The platform organizes IT information in a structured documentation framework and links related items through relationship mapping. |
| Founded | 2004 | 2013 |
| Free plan | No | No |
| Headquarters | Kiefersfelden, Bavaria, Germany | Vancouver, British Columbia, Canada |
| Integrations | Docusnap offers export and import functions, while Docusnap365 provides a REST API and Zapier integration. | IT Glue says it has 60+ native integrations across PSA, RMM, BDR, and other platforms, and offers a public API for custom integrations. |
| Purpose | Docusnap inventories IT infrastructure and provides IT documentation, ISMS, IT asset management and security analysis. | IT Glue is a structured IT documentation platform for IT service providers and IT teams. |
Plans
Docusnap
- Docusnap€465 a year
- Docusnap365€465 a year
- Docusnap 15€1,499 a year
- Docusnap365Priced on request
In their own words
Docusnap
Docusnap inventories IT infrastructure and uses that data to produce documentation, network maps, and reports. Its scope includes IT asset management, permission analysis, license management, and security analysis. The locally installed product discovers infrastructure without installing agents on target systems; Docusnap365 is a cloud service with automatic updates and a REST interface. Integration options include export and import functions, a bidirectional REST API, an MCP interface, Zapier, and CSV and Excel imports. Docusnap365 provides a structural foundation for ISO 27001, NIS2, DORA, and BSI IT-Grundschutz, but does not certify or conduct audits. The maker says Docusnap is GDPR compliant and ISO 27001 certified; Docusnap365 is hosted in Europe, and its AI model is hosted in the EU without data transfer to external AI providers. Listed annual prices start at €465.00 per year for Docusnap and Docusnap365; Docusnap 15 costs €1,499.00 per year and includes all modules. Trials are available for 30 days for the locally installed product and 14 days for Docusnap365.
IT Glue
IT Glue is a structured documentation platform for IT service providers and IT teams. It organizes technical information in a documentation framework and links related records through relationship mapping. Password management provides an integrated vault, immutable audit trail, version control, and rollback. AI-powered automation can capture clicks and keystrokes to create step-by-step standard operating procedures. IT Glue lists more than 60 native integrations across PSA, RMM, BDR, and other platforms, plus a public API for custom integrations. Examples include ConnectWise Manage, Autotask PSA, Kaseya BMS, ServiceNow, Ninja RMM, and Microsoft 365. iOS and Android apps support password editing and viewing configurations, locations, contacts, and flexible assets. The SaaS product has no on-premises version. Basic costs $29 a month, Select $38 a month, and Enterprise $44 a month per user on a 36-month term; each listed plan requires five users and a one-time onboarding fee.