Docusnap vs IT Portal
Docusnap
docusnap.com
IT Portal
itportal.comSide by side
| Figure | Docusnap | IT Portal |
|---|---|---|
| Price from | €38.75/mo | $14/mo |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| Linux | Yes | — |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 4 | 11 |
| Spec score · IT Documentation Software | 8.6 (#3) | 7.8 (#9) |
| Spec score · IT Knowledge Base Software | 8.6 (#16) | 7.9 (#40) |
| Compliance | Docusnap365 provides a structural foundation for ISO 27001, NIS2, DORA and BSI IT-Grundschutz; the maker says it does not certify or conduct audits. | The pricing page describes IT Portal as SOC 2 compliant with independently audited security controls. |
| Founded | 2004 | The company says it has earned customer trust since 2007 and identifies Alex Cabral as its founder. |
| Headquarters | Kiefersfelden, Bavaria, Germany | Lakeland, Florida, United States |
| Integrations | Docusnap offers export and import functions, while Docusnap365 provides a REST API and Zapier integration. | The maker lists 40+ integrations, including ConnectWise, Autotask, HaloPSA, NinjaOne, Kaseya, Atera, Microsoft 365, Active Directory, Auvik, and VMware vSphere. |
| Security | The maker states that Docusnap is GDPR compliant and ISO 27001 certified, and that Docusnap365 is hosted in Europe. | The security page lists two-factor authentication, detailed audit trails, granular object-level permissions, and AES-256 encryption. |
Plans
Docusnap
- Docusnap€465 a year
- Docusnap365€465 a year
- Docusnap 15€1,499 a year
- Docusnap365Priced on request
IT Portal
- Cloud — annual billingPriced on request
- Cloud — 51–100 users$14 a month
- On Premises — 51–100 users$14 a month
- Cloud — 20–35 users$20 a month
- On Premises — 20–35 users$20 a month
- Cloud — 36–50 users$700 a month
- On Premises — 36–50 users$700 a month
- Cloud — 100–125 users$1,400 a month
- On Premises — 100–125 users$1,400 a month
- Cloud — 126+ usersPriced on request
In their own words
Docusnap
Docusnap inventories IT infrastructure and uses that data to produce documentation, network maps, and reports. Its scope includes IT asset management, permission analysis, license management, and security analysis. The locally installed product discovers infrastructure without installing agents on target systems; Docusnap365 is a cloud service with automatic updates and a REST interface. Integration options include export and import functions, a bidirectional REST API, an MCP interface, Zapier, and CSV and Excel imports. Docusnap365 provides a structural foundation for ISO 27001, NIS2, DORA, and BSI IT-Grundschutz, but does not certify or conduct audits. The maker says Docusnap is GDPR compliant and ISO 27001 certified; Docusnap365 is hosted in Europe, and its AI model is hosted in the EU without data transfer to external AI providers. Listed annual prices start at €465.00 per year for Docusnap and Docusnap365; Docusnap 15 costs €1,499.00 per year and includes all modules. Trials are available for 30 days for the locally installed product and 14 days for Docusnap365.
IT Portal
IT Portal stores and manages IT infrastructure documentation, technical data, passwords, configurations, and knowledge bases in cloud or on-premises deployments. Information can be organized by sites, facilities, cabinets, and IP networks, with a Synopsis View dashboard, relationship mapping, and expiration alerts. Centralized password management is integrated with the documentation system. Open API 3.0 supports bulk reads and writes for portal objects, files, credentials, and relationships, and API access is included in every plan. The maker lists more than 40 integrations, including ConnectWise, Autotask, HaloPSA, NinjaOne, Kaseya, Atera, Microsoft 365, Active Directory, Auvik, and VMware vSphere. Security listings include two-factor authentication, audit trails, granular object-level permissions, AES-256 encryption, and SOC 2 compliance. iOS and Android apps support viewing, editing, and updating documentation. Pricing starts at $9/user/mo; there is no free plan or free trial.