Dollu CCaaS vs Exotel Contact Center
Dollu CCaaS
dollu.comExotel Contact Center
exotel.comSide by side
| Figure | Dollu CCaaS | Exotel Contact Center |
|---|---|---|
| Price from | — | $70/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| API | Yes | Yes |
| Plans published | 1 | 5 |
| Spec score · Communications Platforms as a Service | 7.7 (#11) | 8.5 (#3) |
| Spec score · Call Center Software | 7.7 (#72) | 8.5 (#27) |
| Founded | 2016 | 2011 |
| Headquarters | Noida, India | Bengaluru, India |
| Integrations | The browser agent desktop can embed in Salesforce, Microsoft Dynamics, Zendesk, ServiceNow, HubSpot, Freshdesk and Zoho; the specifications also list a REST API. | Exotel supports integrations with CRMs, helpdesk software, messaging apps and custom applications through prebuilt or customized plugins. |
| Outbound dialer | Yes | Yes |
Plans
Exotel Contact Center
- XPrime$70 a month
- XPro$100 a month
- XPrimePriced on request
- XProPriced on request
- XTRMPriced on request
In their own words
Exotel Contact Center
Exotel Contact Center manages inbound and outbound calls, messages, chatbot interactions, social media engagement and video communications through an internet connection. Its interface brings together channels including voice, SMS, WhatsApp and video conferencing. Teams can build multi-level IVR call flows with a drag-and-drop builder, including voicemail and custom greetings. Automated SMS, prerecorded calls and autodialers are available, as is automatic recording of incoming and outgoing calls for training or conflict resolution. Deployment options include public cloud, private cloud, on-premises and hybrid models. Integrations connect the platform with CRM, helpdesk, messaging and custom applications; listed CRM examples include Salesforce, Zoho CRM, Zoho Desk, Freshdesk, HubSpot and LeadSquared. Exotel states compliance with ISO 27001, ISO 27018, PCI-DSS, VAPT and GDPR standards, and offers two-factor authentication. XPrime costs $70 a month and XPro $100 a month; XTRM has no listed price. There is no free plan, but a trial account includes free SMS and call credits.