DonorDock vs Keela
DonorDock
donordock.com
Keela
keela.coSide by side
| Figure | DonorDock | Keela |
|---|---|---|
| Price from | $40/mo | $13.67/mo |
| Free plan | — | Yes |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | — |
| Plans published | 6 | 30 |
| Spec score · Donor Management Software | 8.9 (#2) | 8.6 (#7) |
| Spec score · Nonprofit CRM Software | 9.0 (#3) | 8.8 (#5) |
| Spec score · Donation Management | 9.0 (#3) | 8.7 (#7) |
| Company history | DonorDock says co-founders Matt Bitzegaio and Andrew Lutgen created the company in 2017. | Keela’s About page says it launched in 2015 as a donor management platform purpose-built for nonprofits. |
| Founded | LinkedIn lists DonorDock as founded in 2017, and the company says Matt Bitzegaio and Andrew Lutgen created it that year. | LinkedIn lists 2013 as the founding year, while Keela’s story says the product launched in 2015. |
| Fundraising | Its giving features include customizable donation pages, recurring gifts, event giving, fund designation, ACH, and Apple Pay and Google Pay. | Its fundraising features include custom donation forms, smart donor asks, campaign tracking, recurring giving prompts, and automatic gift acknowledgements. |
| Integrations | The integration directory lists more than 100 tools and includes Stripe, PayPal, QuickBooks Online, Eventbrite, GoFundMe Pro, OneCause, Zapier, Mailchimp, Google tools, and many others. | Listed integrations include Aplos, Raisely, Stripe, PayPal, QuickBooks Online, Eventbrite, Mailchimp, SendGrid, Xero, Zapier, BitPay, DonorSearch, Google Calendar, Gmail, Google Analytics and Google Tag Manager. |
| Praise: usability and support | Reviewers repeatedly describe DonorDock as intuitive and easy to use, while praising responsive customer support and straightforward onboarding. | Independent reviewers repeatedly describe the interface as easy to learn and customer support as responsive and helpful. |
| Product | DonorDock is an all-in-one donor management platform for nonprofits that combines donor records, online giving, outreach, automations, and reporting. | Keela is a donor management platform for nonprofits that combines contact management, AI-powered donor insights, and native email marketing. |
| Rating on Capterra | 4.8 out of 5 from 33 reviews | 4.3 out of 5 from 314 reviews. |
| Rating on G2 | 4.8 out of 5 from 153 reviews | 4.6 out of 5 from 103 reviews. |
| Rating on GetApp | 4.8 out of 5 from 33 reviews | 4.3 out of 5 from 314 reviews. |
| Reporting | DonorDock provides more than 30 prebuilt reports, real-time dashboards, unlimited custom reports, exports, and bulk actions from reports. | Dashboards include campaign reports, cohort analysis and LYBUNT/SYBUNT donor views. |
| Security | DonorDock states that it has SOC 2 Type II and PCI DSS compliant infrastructure, TLS 1.2+ encryption, Stripe tokenization, isolated databases, and encrypted data at rest. | Keela says HTTPS encrypts data sent to its servers and that data is backed up multiple times a day. |
| Support | Support is included through a Training Academy, help articles, chat and email help desk, and live group training and Q&A sessions. | Every plan includes unlimited email support, online training, a knowledge base, training videos, and Keela U; Premium Care adds live chat and scheduled phone support. |
| What it does | DonorDock is an all-in-one nonprofit CRM combining donor records, online giving, email and text outreach, automation, and reporting. | Keela is cloud donor-management and fundraising CRM software for nonprofit organizations. |
Plans
DonorDock
- ONE$500 a month
- Additional 1,000 text credits$19, paid once
- Additional user$40 a month
- Additional 10,000 emails$45, paid once
- ONE$500 a year
- Premium onboarding$3,800, paid once
Keela
- 1001-2500 contacts — annual$243 a month
- 2501-5000 contacts — annual$316 a month
- 5001-7500 contacts — annual$379 a month
- 7501-10000+ contacts — annual$438 a month
- 1001-2500 contacts — monthly$259 a month
- 2501-5000 contacts — monthly$357 a month
- 5001-7500 contacts — monthly$420 a month
- Annual · up to 1,000 contacts$164 a year
- Up to 1000 contacts — annual$164 a month
- Monthly · up to 1,000 contacts$190 a month
In their own words
Keela
Keela is a web-based donor management platform for nonprofits, combining contact records, fundraising, email marketing, and reporting. Fundraising tools include custom donation forms, campaign tracking, recurring-giving prompts, smart donor asks, and automatic gift acknowledgements. Donor profiles support deduplication, relationship tracking, donor scores, and pipeline management. Teams can build customizable emails and automated workflows, organize audiences with tags and segments, and use texting services. Reporting includes customizable dashboards, real-time reports, visual summaries, presentation-ready reports, and calculated KPIs. Listed integrations include Raisely, Aplos, Stripe, QuickBooks Online, PayPal, Eventbrite, Mailchimp, SendGrid, Xero, Zapier, BitPay, and DonorSearch. Plans include unlimited forms, emails, donations, and support, but pricing scales with contact count. The annual plan for up to 1,000 contacts is $164 a month; the monthly option is $190 a month. Organizations with more than 10,000 contacts are directed to request custom pricing. Premium Care, pipelines, texting, and wealth screening are additional features; Premium Care starts at $200 per month.