| Price from | $40/mo | $99/mo |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 6 | 4 |
| Spec score · Donor Management Software | 8.9 (#2) | 8.0 (#14) |
| Spec score · Nonprofit CRM Software | 9.0 (#3) | 8.1 (#14) |
| Spec score · Nonprofit Fundraising and Donor Management Software | 8.9 (#3) | 8.0 (#13) |
| Donor management | The CRM tracks contacts, households, giving history, interactions, notes, tags, custom fields, documents, and communications. | The platform provides supporter profiles, donor history, grant management, dashboards and automated workflows. |
| Founded | LinkedIn lists DonorDock as founded in 2017, and the company says Matt Bitzegaio and Andrew Lutgen created it that year. | 2018 |
| Fundraising | Its giving features include customizable donation pages, recurring gifts, event giving, fund designation, ACH, and Apple Pay and Google Pay. | Fundraising tools include campaigns, donation forms, peer-to-peer fundraising, recurring gifts, donor-advised-fund payments and secure payments. |
| Headquarters | West Fargo, North Dakota, United States | The NeonCRM Android developer listing gives 4545 N. Ravenswood Ave., Chicago, Illinois 60640, USA. |
| Integrations | The integration directory lists more than 100 tools and includes Stripe, PayPal, QuickBooks Online, Eventbrite, GoFundMe Pro, OneCause, Zapier, Mailchimp, Google tools, and many others. | Native connections include QuickBooks, Windfall Data, Mailchimp and Eventbrite, while an open API supports custom integrations. |
| Rating on G2 | 4.8 out of 5 from 153 reviews | 4.2 out of 5 from 443 reviews |
| Rating on GetApp | 4.8 out of 5 from 33 reviews | 4.3 out of 5 from 620 reviews |
| Rating on Software Advice | 4.8 out of 5 from 33 reviews | 4.3 out of 5 from 620 reviews |
| Rating on TrustRadius | 8.7 out of 10 from 8 reviews | TrustRadius lists 22 feature ratings; online donations score 3.1 out of 10 and mobile access scores 1 out of 10 |
| Security | DonorDock states that it has SOC 2 Type II and PCI DSS compliant infrastructure, TLS 1.2+ encryption, Stripe tokenization, isolated databases, and encrypted data at rest. | Neon One states that Neon CRM is PCI-DSS Level 1 compliant and recertifies annually; its security policy also describes encryption for data in transit and at rest. |
| Support | Support is included through a Training Academy, help articles, chat and email help desk, and live group training and Q&A sessions. | Neon CRM includes live support by phone, email, and chat, as well as a virtual support agent available 24/7. |
| What it does | DonorDock is an all-in-one nonprofit CRM combining donor records, online giving, email and text outreach, automation, and reporting. | Neon CRM is a nonprofit CRM combining donor management, fundraising, payments, communications and reporting for small and midsize organizations. |