Neon CRM

Spec sheet

What it does

Neon CRM is a nonprofit CRM combining donor management, fundraising, payments, communications and reporting for small and midsize organizations.Read 21 Oct 2026 · neonone.com

Purpose

Neon CRM combines donor management, fundraising campaigns, payments, communications, and reporting for small and midsize nonprofits in the US and Canada.Read 7 Oct 2026 · neonone.com

API

Neon CRM publishes API v2 documentation with separate base URLs for different Neon CRM instance types.Read 21 Oct 2026 · developer.neoncrm.com

Integrations

Native connections include QuickBooks, Windfall Data, Mailchimp and Eventbrite, while an open API supports custom integrations.Read 21 Oct 2026 · neonone.com

Security

Neon One states that Neon CRM is PCI-DSS Level 1 compliant and recertifies annually; its security policy also describes encryption for data in transit and at rest.Read 7 Oct 2026 · neonone.com

Support

Neon CRM includes live support by phone, email, and chat, as well as a virtual support agent available 24/7.Read 7 Oct 2026 · neonone.com

Headquarters

The NeonCRM Android developer listing gives 4545 N. Ravenswood Ave., Chicago, Illinois 60640, USA.Read 21 Oct 2026 · appbrain.com

Founded

2018Read 28 Sep 2026 · neonone.com

Android requirements

The discontinued NeonCRM Android app was free, required Android 4.0 or later, was 14.24 MB and last updated July 11, 2020.Read 21 Oct 2026 · appbrain.com

API extensibility

The vendor's API guide demonstrates GET and PATCH requests, webhooks, Postman collections and JavaScript scripts for chained automation.Read 21 Oct 2026 · support.neonone.com

Automation and reporting

Neon CRM offers automated workflows and journeys, plus 50+ pre-built reports.Read 7 Oct 2026 · neonone.com

Automation ecosystem

Zapier exposes NeonCRM triggers and actions such as new-account events and account or activity creation, with SDK support for backend code.Read 21 Oct 2026 · zapier.com

Communications

Neon CRM includes email marketing, text messaging, stewardship journeys and a donor portal.Read 21 Oct 2026 · neonone.com

Company origin

Neon One says it began in 2018 when four technology companies combined.Read 21 Oct 2026 · neonone.com

Documentation and support

Neon CRM offers a support center, knowledge-base articles, Neon One Academy training, virtual-agent help, live chat, email and phone support.Read 21 Oct 2026 · neonone.com

Donor management

The platform provides supporter profiles, donor history, grant management, dashboards and automated workflows.Read 21 Oct 2026 · neonone.com

Events

The optional Events module includes registrations, flexible ticketing, check-in, seating charts, classes, reminders and waitlists.Read 21 Oct 2026 · neonone.com

Fundraising

Fundraising tools include campaigns, donation forms, peer-to-peer fundraising, recurring gifts, donor-advised-fund payments and secure payments.Read 21 Oct 2026 · neonone.com

Hosting model

Neon One describes Neon CRM as proprietary cloud-based software-as-a-service, with no self-hosting option stated.Read 21 Oct 2026 · neonone.com

Legal name

The security policy identifies the provider as Neon One, LLC.Read 21 Oct 2026 · neonone.com

Limit: G2 reviewers

G2 reports that workflows and reports can be difficult to navigate and that account calendar or task reminders are lacking.Read 21 Oct 2026 · ai.g2.com

Limit: GetApp reviewers

GetApp identifies a learning curve, unintuitive navigation, difficult customization and mixed experiences with timely live support.Read 21 Oct 2026 · getapp.com

Limit: Software Advice reviewers

Software Advice reports inflexible email tools, cumbersome reporting and complaints about slow or difficult phone assistance.Read 21 Oct 2026 · softwareadvice.com

Limit: Trustpilot reviewers

Trustpilot complaints include difficult onboarding, bugs, annual price increases, rigid auto-renewal terms, forms problems and disrupted integrations.Read 21 Oct 2026 · trustpilot.com

Limit: TrustRadius reviewers

TrustRadius reviews describe migration errors, missing report information, weak customer service, long chat waits and cancellation or data-export charges.Read 21 Oct 2026 · trustradius.com

Mailchimp integration

Mailchimp audience synchronization uses an API key, is free with Neon CRM, and is limited to campaign emails; system emails remain in Neon CRM.Read 21 Oct 2026 · support.neonone.com

Maker history

Neon One says it started in 2018 when four technology companies came together.Read 7 Oct 2026 · neonone.com

Memberships

The optional Memberships module supports member portals, tiers, benefits, self-service and automated renewals.Read 21 Oct 2026 · neonone.com

Notable news

Neon One announced Keith Reed as CEO on January 29, 2025, succeeding Steve Kriter.Read 21 Oct 2026 · prnewswire.com

Onboarding

Onboarding options range from guided self-service to full-service data migration, with training and configuration support.Read 7 Oct 2026 · neonone.com

Optional modules

Customers can add modules for membership management, events, and volunteer coordination.Read 7 Oct 2026 · neonone.com

PCI compliance

Neon One states that Neon CRM is PCI-DSS Level 1 compliant and offers customers a free compliance program with $100,000 of breach coverage.Read 21 Oct 2026 · neonone.com

Praise: G2 reviewers

G2 summarizes praise for intuitive use, robust reporting and organizing work by campaigns or events.Read 21 Oct 2026 · ai.g2.com

Praise: GetApp reviewers

GetApp reviewers value consolidating donors, fundraising, events and communications, plus customization, reporting and integrations.Read 21 Oct 2026 · getapp.com

Praise: Software Advice reviewers

Software Advice reviewers praise responsive support, training resources and centralized donor, donation and communication tools.Read 21 Oct 2026 · softwareadvice.com

Praise: Trustpilot reviewers

Trustpilot reviewers repeatedly praise knowledgeable, friendly support, fast responses, training and an intuitive interface.Read 21 Oct 2026 · trustpilot.com

QuickBooks limitation

The QuickBooks connector is one-way from Neon CRM to QuickBooks and supports QuickBooks Online plus Desktop 2020 or newer on Windows PCs.Read 21 Oct 2026 · support.neonone.com

Rating on Android app listing

3.0 out of 5 from 9 reviewsRead 21 Oct 2026 · appbrain.com

Rating on G2

4.2 out of 5 from 443 reviewsRead 21 Oct 2026 · ai.g2.com

Rating on GetApp

4.3 out of 5 from 620 reviewsRead 21 Oct 2026 · getapp.com

Rating on Software Advice

4.3 out of 5 from 620 reviewsRead 21 Oct 2026 · softwareadvice.com

Rating on Trustpilot

4.1 out of 5 from 65 reviewsRead 21 Oct 2026 · trustpilot.com

Rating on TrustRadius

TrustRadius lists 22 feature ratings; online donations score 3.1 out of 10 and mobile access scores 1 out of 10Read 21 Oct 2026 · trustradius.com

Security availability

Neon One commits to 99.9% monthly uptime excluding scheduled maintenance.Read 21 Oct 2026 · neonone.com

Security controls

The security policy states encryption in transit and at rest, annual penetration testing, vulnerability management, incident response and vendor reviews.Read 21 Oct 2026 · neonone.com

Supporter records

The CRM brings donors, fundraising, email, payments, events, and volunteers into a unified supporter profile.Read 7 Oct 2026 · neonone.com

Uptime

Neon One's SLA states a monthly uptime commitment of 99.9%, subject to stated exclusions.Read 7 Oct 2026 · neonone.com

Volunteer management

The optional Volunteers module provides roles, shifts, timesheets, applications, portals, dashboards and two-way notes.Read 21 Oct 2026 · neonone.com

Website forms

Donation, event registration, and membership forms can be embedded in WordPress, Squarespace, or a custom website.Read 7 Oct 2026 · neonone.com

Plans and prices

Every Neon CRM plan and price →

Where Specifiction places it

• Nonprofit CRM Software#14 of 358.1
• Donor Management Software#14 of 348.0
• Nonprofit Fundraising and Donor Management Software#13 of 248.0
• CRM Software#141 of 2447.9