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Salesforce Nonprofit Cloud

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Spec score 8.7 #4 of 34 in Donor Management Software

What it is

Salesforce Nonprofit Cloud is a web-based platform that brings nonprofit funding, program delivery, and impact measurement together. Fundraising tools cover donor profiles, reusable audience segments, gift entry, and management of commitments, designations, soft credits, and tributes. Volunteer management includes events, roles, shifts, locations, attendance, applications, and engagement history, with self-service sign-up through Experience Cloud. Program features track enrollment, attendance, services, and benefits; outcome tools let organizations set targets, record results, and collect assessment data. Grantmaking covers publishing funding opportunities, collaborating on proposals, awarding grants, and managing budgets and disbursements. Accounting Subledger consolidates Salesforce CRM data with an organization's accounting system. Named connections include Salesforce products such as Marketing Cloud, Data 360, Slack, and OmniStudio, plus partner apps including Classy, DonorDrive, WealthEngine, and AmpImpact. Eligible nonprofits can receive 10 free licenses through the Power of Us Program. Paid pricing is listed from $60/user/mo (annual), with a 30-day trial. Salesforce says per-user products require an annual contract and listed prices are informational and subject to change.

Spec sheet

What it does
Salesforce Nonprofit Cloud is a Salesforce-platform solution for nonprofit fundraising, program delivery and impact measurement, centralizing donor, volunteer and participant engagement.Read 15 Oct 2026 · salesforce.com
Purpose
Nonprofit Cloud is a unified platform for nonprofits that brings funding, program delivery, and impact measurement together.Read 3 Oct 2026 · salesforce.com
Integrations
Salesforce exposes nonprofit integrations through AppExchange partners and MuleSoft Composer or partner-built applications.Read 15 Oct 2026 · appexchange.salesforce.com
Headquarters
San Francisco, California, United StatesRead 23 Sep 2026 · salesforce.com
Founded
1999Read 23 Sep 2026 · salesforce.com
Accounting integration
Accounting Subledger consolidates data between Salesforce CRM and an organization’s accounting system to help manage accounting.Read 3 Oct 2026 · help.salesforce.com
Advanced plan security
The Advanced plan lists Full Sandbox, Backup & Recover, Archive, Data Detect, and Security Center among its included features.Read 3 Oct 2026 · salesforce.com
AI capabilities
Agentforce features assist fundraising, volunteer operations and program work with generative or conversational AI agents.Read 15 Oct 2026 · help.salesforce.com
API catalog
Available interfaces also include GraphQL, Tooling, Metadata, Pub/Sub, Connect REST and User Interface APIs.Read 15 Oct 2026 · help.salesforce.com
API limits
Salesforce enforces concurrent-request, timeout and daily allocation limits; long-running production requests are limited to 25 concurrent calls.Read 15 Oct 2026 · developer.salesforce.com
Case management
Case Referral Intake supports inbound and outbound participant referrals, case conversion, assessment and follow-up.Read 15 Oct 2026 · help.salesforce.com
Cloud delivery
The service is described as an integrated cloud solution built on the Salesforce platform.Read 15 Oct 2026 · salesforce.com
Company founded
Salesforce states that it was founded in 1999.Read 15 Oct 2026 · salesforce.com
Company headquarters
Salesforce lists its worldwide headquarters at Salesforce Tower, 415 Mission Street, San Francisco, California.Read 15 Oct 2026 · salesforce.com
Company legal name
The company changed its legal name from salesforce.com, inc. to Salesforce, Inc. effective April 4, 2022.Read 15 Oct 2026 · investor.salesforce.com
Company ownership and stock
Crunchbase identifies Salesforce, Inc. as an active for-profit public company traded as NYSE:CRM.Read 15 Oct 2026 · crunchbase.com
Company size
LinkedIn lists Salesforce as a public software-development company headquartered in San Francisco with 10,001+ employees.Read 15 Oct 2026 · linkedin.com
Documentation
Salesforce publishes a dedicated Nonprofit Cloud Developer Guide and extensive Help, release-note and API documentation.Read 15 Oct 2026 · resources.docs.salesforce.com
Free trial
Salesforce offers a 30-day free Nonprofit Cloud trial with no credit card and no installations.Read 3 Oct 2026 · salesforce.com
Fundraising
Fundraising tools support donor relationships, gift entry, commitments, designations, soft credits, tributes and fundraising operations.Read 15 Oct 2026 · salesforce.com
Grantmaking
Grantmaking covers funding opportunities, applications, awards and outbound-grant lifecycle tracking.Read 15 Oct 2026 · salesforce.com
Independent review: breadth
TechRadar describes Salesforce as a broad cloud CRM with AI and modules spanning sales, service, marketing and commerce, serving more than 150,000 customers.Read 15 Oct 2026 · techradar.com
Limit: feature gaps
TrustRadius reviewers report gaps such as missing receipting, payment-gateway connections, banking reconciliation and limited fundraising-platform integrations in some deployments.Read 15 Oct 2026 · trustradius.com
Limit: implementation effort
TrustRadius reviewers say novice organizations may need training or consultants and can spend tens of thousands of dollars on customization.Read 15 Oct 2026 · trustradius.com
Limit: Trustpilot complaints
Trustpilot’s review summary repeatedly cites high prices, difficult setup, unintuitive workflows and unresponsive support.Read 15 Oct 2026 · trustpilot.com
Notable news: rename
Salesforce announced its legal-name change on March 25, 2022, while retaining the CRM ticker.Read 15 Oct 2026 · investor.salesforce.com
Outcome management
The product includes outcome-management capabilities for measuring nonprofit impact.Read 15 Oct 2026 · help.salesforce.com
Power of Us offer
Eligible nonprofits receive 10 Salesforce Nonprofit Cloud or Sales/Service Cloud licenses at no cost through the Power of Us Program.Read 15 Oct 2026 · salesforce.com
Praise: adaptability
TrustRadius reviewers praise adaptability across different user personas and extensive configuration options.Read 15 Oct 2026 · trustradius.com
Praise: integrations
TrustRadius reviewers value API connections to outreach, phone and other external systems.Read 15 Oct 2026 · trustradius.com
Pricing terms
Salesforce says per-user products require an annual contract and that listed pricing is informational, subject to change, and requires contacting sales for detailed pricing.Read 3 Oct 2026 · salesforce.com
Program management
Program Management tracks programs, benefits, benefit disbursements, schedules and attendance.Read 15 Oct 2026 · help.salesforce.com
Programs and outcomes
Program features track enrollment, attendance, services, and benefits, while outcome tools let organizations define outcomes, set targets, track results, and collect assessment data.Read 3 Oct 2026 · salesforce.com
Public APIs
API-enabled editions provide SOAP, REST, Bulk, Platform Events, Streaming and Apex web-service access.Read 15 Oct 2026 · help.salesforce.com
Rating on Apple App Store
4.8 out of 5 from 353K ratings.Read 15 Oct 2026 · apps.apple.com
Rating on Capterra
4.7 out of 5 from 42 reviews.Read 15 Oct 2026 · capterra.com
Rating on Chrome Web Store
4.2 out of 5 from 1.7K ratings.Read 15 Oct 2026 · chromewebstore.google.com
Rating on G2
4.1 out of 5 from 87 reviews.Read 15 Oct 2026 · g2.com
Rating on Google Play
3.5 out of 5 from 58.1K reviews.Read 15 Oct 2026 · play.google.com
Rating on Trustpilot
1.3 out of 5 from 660 reviews.Read 15 Oct 2026 · trustpilot.com
Rating on TrustRadius
8.4 out of 10 from 76 reviews and ratings.Read 15 Oct 2026 · trustradius.com
Release update
September 2026 release notes added volunteer-management agents, participant portal capabilities and Metadata API household-name recalculation.Read 15 Oct 2026 · help.salesforce.com
Security and compliance
Salesforce states that it maintains compliance certifications and attestations, including SOC 2 reporting for security, availability and confidentiality controls.Read 15 Oct 2026 · compliance.salesforce.com
System requirements
Lightning Experience supports current stable Chrome, Firefox, Edge Chromium and Safari browser versions; older browsers are not guaranteed.Read 15 Oct 2026 · help.salesforce.com
Volunteer management
Volunteer features manage events, roles, shifts, locations, applications, attendance, competencies, matching and self-service portals.Read 15 Oct 2026 · salesforce.com
Who it is for
Salesforce describes Nonprofit Cloud as designed for nonprofits, charities, social housing associations, and social businesses.Read 3 Oct 2026 · salesforce.com

Plans and prices

Power of Us Program licenses Free Eligible nonprofits receive 10 free Salesforce Nonprofit Cloud or Sales/Service Cloud licenses Read 3 Oct 2026 · salesforce.com
Nonprofit Cloud Sales & Service Core $70 a month Billed annually Nonprofit Data Model · Nonprofit Toolkit · Accounting Subledger Growth · Flex credits · Slack Business+ · Tableau Next · Premier Success Plan Read 15 Oct 2026 · salesforce.com
Nonprofit Cloud Sales & Service Core $70 a year $70 USD/User/Month (Billed annually) Nonprofit Data Model, Nonprofit Toolkit, Accounting Subledger Growth · Flex credits for AI, Agentforce, Data, and more · Slack Business+ with Slackbot, Tableau Next, Premier Success Plan Read 3 Oct 2026 · salesforce.com
Nonprofit Cloud Sales & Service Advanced $125 a month Billed annually Everything in Core · More AI, storage, automation and security · Full Sandbox · Backup & Recover · Archive · Data Detect · Security Center · Help Agent Read 15 Oct 2026 · salesforce.com
Nonprofit Cloud Sales & Service Advanced $125 a year $125 USD/User/Month (Billed annually) Everything in core plus more AI, storage, automation and security · Full Sandbox, Backup & Recover, Archive, Data Detect, Security Center · Help Agent, Customer Signals Intelligence, Sales Programs Read 3 Oct 2026 · salesforce.com
Nonprofit Cloud Sales Max $285 a month Billed annually Everything in Advanced · Agentforce for Industries · Contact Center Digital · Momentum · Salesforce Contracts · Salesforce Maps Advanced · Grantmaking suite Read 15 Oct 2026 · salesforce.com
Nonprofit Cloud Service Max $285 a month Billed annually Everything in Advanced · Agentforce for Industries · Contact Center Workforce Management · Quality Management · Grantmaking suite Read 15 Oct 2026 · salesforce.com

Every Salesforce Nonprofit Cloud plan and price →

Strong points and limits

Strong points

  • Tracks fundraising commitments, designations, and tributes
  • Volunteer tools include shifts and self-service sign-up
  • Program tools track services, benefits, and outcomes
  • Grantmaking covers proposals, awards, budgets, and disbursements
  • Eligible nonprofits can receive 10 free licenses

Limits

  • Per-user products require an annual contract
  • Listed pricing is informational and subject to change
  • Detailed pricing requires contacting sales

Who it suits

Salesforce describes Nonprofit Cloud as designed for nonprofits, charities, social housing associations, and social businesses. It may suit organizations managing fundraising, volunteers, programs, outcomes, or grantmaking in one platform.

Salesforce Nonprofit Cloud in depth

Read the full write-up

Overview

Salesforce Nonprofit Cloud brings fundraising, program delivery, grantmaking and impact measurement into one web-based platform. It is aimed at nonprofits and related organizations that want those operations connected, rather than handled through separate point solutions. Its breadth is the draw; annual per-user commitments and sales-led pricing make it important to match that breadth to a real need.

Key features

Fundraising combines donor profiles and reusable audience segments with gift entry and management of commitments, designations, soft credits and tributes. Campaign management, online donation forms, recurring gifts, automated receipts and advanced reporting extend that workflow. This is a strong fit for teams coordinating several fundraising activities, but may be more platform than an organization needs if its main requirement is a straightforward donor database.

Volunteer management covers events, roles, shifts, locations, attendance, applications and engagement history, with self-service sign-up through Experience Cloud. Program tools track enrollment, attendance, services and benefits; outcome tools let teams define outcomes and targets, track results and collect assessment data. Connecting these functions can help organizations relate service delivery to measured results, rather than keeping program records separate from impact reporting.

Grantmaking supports publishing funding opportunities, collaborating on proposals, awarding grants and managing budgets and disbursements. Salesforce product connections include Marketing Cloud, Data 360, Slack and OmniStudio; partner apps include Classy, DonorDrive, WealthEngine and AmpImpact. Accounting Subledger consolidates Salesforce CRM data with an organization’s accounting system, supporting accounting workflows without making Nonprofit Cloud itself an accounting system.

Salesforce’s trust documentation describes security and privacy audits, certifications and applicable administrative, technical and physical controls. The Advanced plan adds security-related features including Full Sandbox, Backup & Recover, Archive, Data Detect and Security Center. That higher-tier package may matter to organizations needing those named capabilities; they should weigh it against the significant price step from Core.

Pricing

The Power of Us Program provides eligible nonprofits 10 free Salesforce Nonprofit Cloud or Sales/Service Cloud licenses. That is a practical starting point for qualifying organizations, but it is a limited license allowance rather than a general free plan for an unlimited team.

Nonprofit Cloud Sales & Service Core is $70 USD/User/Month (Billed annually). It includes the Nonprofit Data Model, Nonprofit Toolkit, Accounting Subledger Growth, flex credits for AI, Agentforce, Data and more, Slack Business+ with Slackbot, Tableau Next and Premier Success Plan. Core is the more measured paid option for teams that need the nonprofit data model and connected accounting support without the Advanced tier’s additional security, storage, automation and AI features.

Sales & Service Advanced is $125 USD/User/Month (Billed annually). It includes everything in Core plus more AI, storage, automation and security, along with Full Sandbox, Backup & Recover, Archive, Data Detect, Security Center, Help Agent, Customer Signals Intelligence and Sales Programs. It is the plan to consider when those additions justify the substantially higher per-user rate; otherwise, Core avoids paying for a larger bundle.

Salesforce also gives a paid-from figure of $60/user/mo (annual), while per-user products require an annual contract. Listed pricing is informational and subject to change, and detailed pricing requires contacting sales. A 30-day trial is available. Confirm the applicable quote and contract terms before budgeting; the annual commitment matters especially for organizations still determining how many users need access.

Platforms

Nonprofit Cloud runs on the web. Volunteer self-service sign-up through Experience Cloud offers a separate route for volunteers, but the stated platform support for Nonprofit Cloud itself is web.

Who it's for

Salesforce describes the product as designed for nonprofits, charities, social housing associations and social businesses. It is most compelling for organizations that need fundraising, volunteer coordination, program delivery, outcomes and grantmaking connected across teams. Smaller organizations seeking only donor records, or buyers wanting to avoid annual per-user commitments, should consider a narrower option.

Pros and cons

Pro: Fundraising, volunteer, program, outcome and grantmaking workflows sit within one platform, which suits organizations trying to connect those activities.

Pro: Accounting Subledger connects Salesforce CRM data with an accounting system, and the listed integrations span Salesforce and partner products.

Con: Per-user products require annual contracts, limiting flexibility if staffing or licensing needs change.

Con: Advanced costs $125 USD/User/Month (Billed annually), so its extra security, storage, automation and AI need to be valuable enough to warrant the higher rate.

Con: Detailed pricing requires contacting sales, which makes a firm budget harder to establish from the listed rates alone.

Alternatives

For a donor-focused shortlist, start with Donor Management Software; for service-delivery workflows, compare Nonprofit Program Management Software. Organizations prioritizing a nonprofit customer-record system can also review Nonprofit CRM Software.

Donorfy is worth considering when a small organization wants a free fundraising CRM capped at 250 constituents and can meet its charity or work email requirement. Funraise has a free plan for organizations raising under $1 million annually, making it a relevant option for those within that threshold. Keela is an alternative for teams with 1,001–5,000 contacts willing to pay $243.00 or $316 a month, respectively, on annual plans.

Trail Blazer may suit a small database of fewer than 500 contacts: its Non-Profit Manager plan is $50/mo, with setup fees of $295 to $495 and unlimited mass email included. DonorForge offers free plans with distinct user and campaign caps: Starter allows 1 user and 2 campaigns, while Pro allows 5 users and 10 campaigns. FundRaiser Family is another option to compare for buyers considering a paid donor-management product.

Giveffect is an alternative for organizations evaluating a paid product with a minimum one-year subscription term. Karpura may be a fit for very small teams that can work within a free plan’s 2-admin, 100-emails-per-day limit and do not need online payments; its Silver plan increases those caps to 5 admin users and 1,000 emails per day for $99 a month.

Verdict

Choose Salesforce Nonprofit Cloud if your organization needs fundraising, programs, volunteer coordination, outcomes and grantmaking tied together, and can justify annual per-user licensing. The connected scope is its main advantage. Look elsewhere if you need only a focused donor tool or need more pricing and contract flexibility before committing.

Verdict

Nonprofit Cloud covers fundraising, volunteer coordination, programs, outcomes, and grantmaking, with accounting and partner connections also listed. Its annual-contract terms and sales-led detailed pricing are important to clarify before selecting a plan.

Where Specifiction places it

Alternatives to Salesforce Nonprofit CloudAll alternatives →