Doorbell.io vs Mopinion

Doorbell.io collects, manages, and analyzes customer feedback for products through in-app feedback and NPS surveys. It can tag submissions as positive, neutral, or negative, and teams can reply through Slack, email, a helpdesk, or the dashboard. Team members can assign feedback, add internal notes, and track resolution. Submissions may include automatically generated screenshots and customer attachments, while the feedback widget can be adjusted for colors, copy, fields, positioning, and layout. The maker lists more than 30 integrations, including Slack, Trello, GitHub, Asana, Jira, Zendesk, Help Scout, and Freshdesk. Forms detect the user's language and support translated forms, requests, and responses. Doorbell.io is available on the web, iOS, and Android, and was founded in 2013. A free plan is available; paid plans start at $29 a month. New accounts can optionally try the Business plan for seven days with full feature access and no credit card required. The Free plan is limited to two team members and one application, includes 50 screenshots, and retains Doorbell branding.

Mopinion collects and analyzes user feedback across websites, apps, and email. Its form builder supports different question types, metrics, styling, and branded assets. Forms can be triggered by events or user behavior and shown on selected pages or at particular points in a user journey. Analytics use AI to categorize and summarize written feedback, visualize data, and identify trends. The platform also includes real-time analysis, automated alerts and tags, conversational feedback, and unlimited surveys, feedback, and users. Integrations include Google Analytics, Slack, Jira, Salesforce, Marketo, HubSpot, Zendesk, Intercom, and Microsoft Teams. Webhooks can post feedback data in JSON to a chosen endpoint, while the API supports custom imports and app connections. Native and web SDKs are available for Android and iOS, with options for React Native, Flutter, Cordova, and Capacitor. Mopinion says customer data is stored in the EU by default and that it is ISO 27001 certified. Pricing starts at €279/mo, with a 14-day trial and no free plan. After the trial, the feedback inbox remains active, but reports go offline until the account upgrades.