dualmon vs HelpWire
dualmon
dualmon.com
HelpWire
helpwire.appSide by side
| Figure | dualmon | HelpWire |
|---|---|---|
| Price from | $1.58/mo | $100/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | — | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| Plans published | 18 | 5 |
| Spec score · Remote support tools | 9.1 (#4) | 8.7 (#12) |
| Spec score · Remote Support Software | 9.0 (#5) | 8.7 (#8) |
| Spec score · Remote desktop software | 8.9 (#17) | 8.7 (#29) |
| Free plan | Yes | Yes |
| Platform support | The enterprise page lists Windows XP and newer, Windows Server versions, and macOS Mavericks and newer; it also describes access from mobile devices. | The operator app connects to Windows, Linux, and macOS devices; Linux support includes Wayland and X11, though login screen access is unavailable on Wayland. |
| Product | dualmon provides remote access and remote support to computers from anywhere, and also offers browser based online meetings. | HelpWire provides on-demand remote support and unattended remote access for workstations. |
| Supported platforms | Windows,macOS,iOS,Android,web | desktop |
Plans
dualmon
- Remote Assist$99 a year
- Enterprise - 10 computers$99 a year
- Enterprise - 25 computers$149 a year
- Enterprise - 50 computers$199 a year
- Enterprise - 100 computers$249 a year
- Enterprise - 250 computers$399 a year
- Enterprise - 500 computers$649 a year
- Enterprise - 1,000 computers$999 a year
- Free AccountFree
- PRO — Individuals$19 a year
HelpWire
- FreeFree
- Solo$100 a month
- Team$300 a month
- Business$700 a month
- Custom SolutionsPriced on request
In their own words
dualmon
dualmon provides remote access and remote support for computers, along with browser-based online meetings. It supports Windows, macOS, iOS, Android, and web access, with file transfer, session recording, and mobile apps. Remote users can connect at any time, and the system can reconnect after a remote reboot. Support providers can deploy dualmon remotely to connect to users and assist them. Meeting tools include screen annotation, shared control, calendar integration, meeting history, and presentation recording; the maker says meetings integrate with Outlook, Google Calendar, and others. Security controls include two-factor authentication, IP whitelisting, screen blanking, and input locking. The maker says data transfers use SSL encryption. A free account is offered for personal or business use, and there is also a 14-day trial. Paid choices include individual and small-office options, Remote Assist at $99/year with 20 user accounts and five unattended computers, and enterprise plans sized by remote computer count. Listed enterprise prices run from $99/year for 10 computers to $999/year for 1,000 computers, with intermediate capacities also listed. Enterprise plans include unlimited user accounts. The company describes itself as independent, privately held, and headquartered in Southern California.