dualmon vs ScreenMeet Remote Support

dualmon provides remote access and remote support for computers, along with browser-based online meetings. It supports Windows, macOS, iOS, Android, and web access, with file transfer, session recording, and mobile apps. Remote users can connect at any time, and the system can reconnect after a remote reboot. Support providers can deploy dualmon remotely to connect to users and assist them. Meeting tools include screen annotation, shared control, calendar integration, meeting history, and presentation recording; the maker says meetings integrate with Outlook, Google Calendar, and others. Security controls include two-factor authentication, IP whitelisting, screen blanking, and input locking. The maker says data transfers use SSL encryption. A free account is offered for personal or business use, and there is also a 14-day trial. Paid choices include individual and small-office options, Remote Assist at $99/year with 20 user accounts and five unattended computers, and enterprise plans sized by remote computer count. Listed enterprise prices run from $99/year for 10 computers to $999/year for 1,000 computers, with intermediate capacities also listed. Enterprise plans include unlimited user accounts. The company describes itself as independent, privately held, and headquartered in Southern California.

ScreenMeet Remote Support lets technology professionals remotely view and control end-user or customer devices to troubleshoot issues. Its tools include remote access and control, screen sharing, file transfer, diagnostics, and unattended support, along with multi-monitor support, session transfer, annotation, and session recording. AI session summaries generate case notes, while Agent Assist offers real-time troubleshooting recommendations. The product runs inside ServiceNow, Salesforce, and Tanium workflows; sessions can launch from those interfaces and activity can be documented in incidents or tickets. Security controls include consent tracking, audit trails, geo-fencing, and configurable data and file storage locations. ScreenMeet says it maintains annual SOC 2 Type 2 and ISO 27001 certifications and supports GDPR compliance. Its security document describes TLS and DTLS 1.2+ encryption in transit and AES-256 for sensitive data at rest. It supports desktop, mobile, and browser access, as well as API. The stated requirements include Windows 11, Windows Server 2022 and 2025, macOS 15 and 26, Ubuntu 18.04.3+, Red Hat 7.6+, iOS 12.3.x+, and Android 13+. Pricing is on request; a 14-day trial is listed.