EAB Navigate360 vs Upswing Advising & Early Alerts
EAB Navigate360
eab.comUpswing Advising & Early Alerts
upswing.ioSide by side
| Figure | EAB Navigate360 | Upswing Advising & Early Alerts |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | — |
| Plans published | 2 | 1 |
| Spec score · Academic Advising Software | 8.3 (#3) | 6.7 (#17) |
| Company | EAB says it has supported education for four decades and traces its combined roots to research work begun in 2007 and student recruitment work dating to the 1980s. | Upswing says it was founded in 2013 and lists a US address in Durham, North Carolina. |
| Founded | 2007 | 2013 |
| Headquarters | Washington, DC, United States | Durham, North Carolina, United States |
| Integrations | EAB says the platform connects through industry-standard interfaces to SIS, LMS, email, calendar services and Common App systems. | Upswing’s onboarding materials document SAML and LDAP single sign-on integrations for institutional partners. |
| Purpose | Navigate360 is a higher education CRM for recruiting, retaining, and engaging students and alumni across the student journey. | The product lets colleges offer online advising, mentorship, and coaching to students. |
| Support | EAB states that partners receive 24/7/365 technical support, implementation training, office hours and more than 350 self-paced training modules. | The product page links to a Help Center and lists [email protected] and 844.879.8779 as contact details. |
Plans
EAB Navigate360
- Enterprise licensePriced on request
- Navigate360Priced on request
Upswing Advising & Early Alerts
- Institutional planPriced on request
In their own words
EAB Navigate360
EAB Navigate360 is a cloud-based higher education CRM for recruiting, retaining and engaging students and alumni across their time with an institution. Staff tools include student profiles, coordinated care, cases and referrals, alerts, messaging, two-way SMS, campaigns, appointments, events and faculty progress reports. Students can use an engagement hub on iPhone, Android or desktop for conversations, surveys, advising, career tools and self-reported concerns. Embedded AI can help staff with outreach, reports, meeting summaries and follow-up; student-facing AI answers questions and routes students to support around the clock. Reporting includes dashboards, query and visualization tools, scheduled reports, intervention and population analytics, predictive models and data exports. Connections include systems with standard connection points such as SIS, LMS, email, calendars and the Common App. Institutions can export data through APIs or regular bulk exports. EAB says the service is hosted on AWS and follows FERPA and GDPR practices and requirements. Partners receive a dedicated Strategic Leader, 24/7/365 technical support, implementation training, office hours and self-paced training modules. Pricing is on request and depends on institutional enrollment and technology scope.
Upswing Advising & Early Alerts
Upswing Advising & Early Alerts is a web platform for colleges and universities providing online advising, mentorship, and coaching. Students can check advisor or success coach availability and schedule appointments in person or online. Automatic reminders are sent by email and text. Students, advisors, coaches, tutors, and administrators can use instant messaging inside the platform. Online classrooms support one-to-one and small-group meetings with video, screen sharing, chat, and document upload and download. Administrators can create customizable student alerts with names, descriptions, tags, priority levels, and notification preferences. Advisors and administrators can view alerts together and add shared notes. Dashboards show engagement and usage, session notes, and early alerts; advisors can see usage data for assigned students. Upswing documents SAML and LDAP single sign-on integrations for institutional partners. It says sensitive information is encrypted with SSL and that primary and backup cloud data centers are in the continental United States. Institutional pricing is available on request.