Eagle Eye AIR vs Smile.io
Eagle Eye AIR
eagleeye.comSmile.io
smile.ioSide by side
| Figure | Eagle Eye AIR | Smile.io |
|---|---|---|
| Price from | — | $15/mo |
| Free plan | — | Yes |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Plans published | 0 | 6 |
| Spec score · Customer Loyalty Software | 7.6 (#12) | 7.7 (#10) |
| Spec score · Loyalty Program Software | 7.6 (#20) | 7.7 (#18) |
| Founded | 2003 | 2012 |
| Integrations | Eagle Eye Connect provides pre-built connectors, and the maker lists integrations including Braze, BigCommerce, Salesforce Commerce Cloud, and Twilio Segment. | The integrations directory lists tools including Klaviyo, Gorgias, Judge.me, Recharge, Tapcart, and Shopify POS. |
| Intended customers | Eagle Eye describes AIR as an enterprise platform for retailers, including grocery, fashion, and hospitality businesses. | The site presents Smile as a loyalty platform for Shopify brands, from new stores to enterprise retailers. |
| Promotions | Retailers can create and manage open, segmented, or targeted promotions through the API or AIR Dashboard, with real-time redemption and reporting. | Its promotions engine supports time-bound bonus points and point multipliers. |
| Security | Eagle Eye says it has a 24/7 Security Operations Centre and holds ISO 27001:2022 certification covering its global operations. | Smile’s site states that it is SOC 2 Type II compliant. |
| Support | Eagle Eye describes support as available 24/7/365 on its AIR Platform page. | The Plus plan includes priority support, and its pricing comparison lists live chat with a loyalty expert among its support features. |
Plans
Smile.io
- FreeFree
- Essential$15 a month
- Standard$79 a month
- Growth$199 a month
- Plus$999 a month
- EnterprisePriced on request
In their own words
Eagle Eye AIR
Eagle Eye AIR is an API-first platform for retailers combining loyalty, omnichannel promotions, personalization, subscriptions, and gifting. Its composable architecture runs on Google Cloud Platform and connects online and in-store points of sale in real time. Promotions include hundreds of ready-made offer types plus custom mass, segmented, and personalized offers. Loyalty includes more than 100 built-in earn types and retailer-defined types. EagleAI uses customer data and machine learning to create individualized offers, while Gifting & Top-up supports digital and physical gift cards with point-of-sale integration and real-time redemption. Eagle Eye Connect lists connectors for Braze, mParticle, Segment, Bloomreach, commercetools, Salesforce Commerce Cloud, and Zonal. The company reports over 1.7 billion personalized offers weekly, average API responses below 150 ms, more than 99.99% availability, and over 90,000 connected stores. Pricing is available on request, and at least one core product is required before add-ons.