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SPECIFICTION
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Eagle Eye AIR

eagleeye.com

WebAPI
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Spec score 7.6 #12 of 28 in Customer Loyalty Software

What it is

Eagle Eye AIR is an API-first platform for retailers combining loyalty, omnichannel promotions, personalization, subscriptions, and gifting. Its composable architecture runs on Google Cloud Platform and connects online and in-store points of sale in real time. Promotions include hundreds of ready-made offer types plus custom mass, segmented, and personalized offers. Loyalty includes more than 100 built-in earn types and retailer-defined types. EagleAI uses customer data and machine learning to create individualized offers, while Gifting & Top-up supports digital and physical gift cards with point-of-sale integration and real-time redemption. Eagle Eye Connect lists connectors for Braze, mParticle, Segment, Bloomreach, commercetools, Salesforce Commerce Cloud, and Zonal. The company reports over 1.7 billion personalized offers weekly, average API responses below 150 ms, more than 99.99% availability, and over 90,000 connected stores. Pricing is available on request, and at least one core product is required before add-ons.

Spec sheet

What it does
AIR is an AI-powered platform for retailers that combines loyalty management, personalization, and promotions.Read 4 Oct 2026 · eagleeye.com
Purpose
Eagle Eye AIR is an API-first platform for retailers to manage loyalty, promotions, and personalized customer experiences across channels in real time.Read 9 Oct 2026 · eagleeye.com
Integrations
Eagle Eye Connect provides pre-built connectors, and the maker lists integrations including Braze, BigCommerce, Salesforce Commerce Cloud, and Twilio Segment.Read 9 Oct 2026 · eagleeye.com
Security
Eagle Eye says it has a 24/7 Security Operations Centre and holds ISO 27001:2022 certification covering its global operations.Read 9 Oct 2026 · eagleeye.com
Support
Eagle Eye describes support as available 24/7/365 on its AIR Platform page.Read 9 Oct 2026 · eagleeye.com
Headquarters
London, United KingdomRead 28 Sep 2026 · eagleeye.com
Founded
2003Read 28 Sep 2026 · eagleeye.com
Add-on requirement
AIR requires at least one core product to be implemented before any add-on products can be implemented.Read 9 Oct 2026 · developer.eagleeye.com
AI personalization
EagleAI uses customer data and machine learning to generate individualized offers, with retailers able to direct the algorithms toward their objectives.Read 9 Oct 2026 · eagleeye.com
Architecture
AIR uses an API-based, composable architecture and is hosted on Google Cloud Platform.Read 4 Oct 2026 · eagleeye.com
Assurance
The maker says the AIR platform is audited to ISAE 3402 Type 2, covering its global operations.Read 9 Oct 2026 · eagleeye.com
Availability claim
Eagle Eye reports availability of more than 99.99%.Read 4 Oct 2026 · eagleeye.com
Cloud and scale
AIR is hosted on Google Cloud Platform; Eagle Eye says it connects in-store and online points of sale in real time and serves more than 90,000 connected stores globally.Read 9 Oct 2026 · eagleeye.com
Core capabilities
AIR provides loyalty, omnichannel promotions, subscriptions, and gifting capabilities.Read 4 Oct 2026 · eagleeye.com
Core products
The platform’s three core products are Real Time Loyalty, Omnichannel Promotions, and Gifting & Top-up.Read 9 Oct 2026 · developer.eagleeye.com
Enterprise focus
Eagle Eye describes AIR as built for retailers operating loyalty, personalization, and promotions across complex, multi-channel environments.Read 4 Oct 2026 · eagleeye.com
Gifting
The gifting product supports digital and physical gift card programs, with point-of-sale integration and real-time redemption.Read 9 Oct 2026 · eagleeye.com
Implementation limits
For integrations built with Eagle Eye Connect, the company says partners can build new integrations in less than three weeks using its open-source connectors and developer guides.Read 4 Oct 2026 · eagleeye.com
Intended customers
Eagle Eye describes AIR as an enterprise platform for retailers, including grocery, fashion, and hospitality businesses.Read 9 Oct 2026 · eagleeye.com
Loyalty
Its loyalty features include loyalty scheme rules, points tracking, more than 100 out-of-the-box earn types, and personalized rewards.Read 9 Oct 2026 · eagleeye.com
Performance
Eagle Eye reports an average API response time of less than 150 milliseconds on its AIR Platform page.Read 9 Oct 2026 · eagleeye.com
Promotions
Retailers can create and manage open, segmented, or targeted promotions through the API or AIR Dashboard, with real-time redemption and reporting.Read 9 Oct 2026 · eagleeye.com
Real-time scale
The platform connects to in-store and online points of sale in real time and the company says it executes over 1.7 billion personalized offers per week.Read 4 Oct 2026 · eagleeye.com
Security operations
The company says it has a 24/7 security operations centre and regularly tests incident, disaster, and recovery processes.Read 4 Oct 2026 · eagleeye.com

Strong points and limits

Strong points

  • Combines loyalty, promotions, and gifting
  • Offers extensive built-in offer types
  • Provides API and pre-built connectors
  • Supports real-time point-of-sale connections
  • Lists 24/7/365 support

Limits

  • Pricing is available only on request
  • At least one core product is required
  • Designed for enterprise retail operations
  • Implementation depends on integrations

Who it suits

It is aimed at enterprise retailers, including grocery, fashion, and hospitality businesses operating loyalty and promotions across channels. API-based teams needing real-time retail integrations are the stated audience.

Verdict

AIR brings retail loyalty, promotions, personalization, and gifting into a composable API platform. Its enterprise scope, required core-product starting point, and request-based pricing should shape evaluation.

Where Specifiction places it

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