Best Retail CRM Software in 2026
Updated
In short: Zoho CRM is ranked #1 of 26 as of 5 October 2026, ahead of Salesforce for Restaurants and BlueConic. The best-ranked option with a free plan is BlueConic. The lowest first paid tier on this page is Zoho CRM at $14/mo.
Retail CRM software can bring customer engagement and sales-channel needs into one comparison. Compared on campaign automation, customer segmentation, ecommerce integration, free plan, loyalty programs, paid from, POS integration, store limit, and unified shopper profiles, the entries cover both customer-facing functions and practical fit. Zoho CRM, Salesforce for Restaurants, and BlueConic are among the products to examine. Think about how you group customers and run campaigns, then consider whether ecommerce and POS connections align with your setup. Loyalty features, store limits, and shopper profiles add further dimensions to compare, alongside the listed cost details.
26 retail CRM software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
26ranked
3free plans on this page
$14/molowest paid tier
5 Oct 2026last checked
Input list Retail CRM Software 25 channels on this page · 52 of 200 spec lines stated by the makers
Ch Tool Free planPaid fromUnified shopper profilesLoyalty programsCampaign automationCustomer segmentationPOS integrationEcommerce integration Spec sheet Score
01 Zoho CRM Free planYesPaid from14/user/moUnified shopper profilesnot statedLoyalty programsnot statedCampaign automationnot statedCustomer segmentationnot statedPOS integrationnot statedEcommerce integrationnot stated 2/8spec lines stated 7.8
02 Salesforce for Restaurants Free planNoPaid fromnot statedUnified shopper profilesYesLoyalty programsYesCampaign automationadvancedCustomer segmentationadvancedPOS integrationYesEcommerce integrationYes 7/8spec lines stated 6.9
03 BlueConic Free plannot statedPaid fromnot statedUnified shopper profilesnot statedLoyalty programsnot statedCampaign automationnot statedCustomer segmentationnot statedPOS integrationnot statedEcommerce integrationnot stated 0/8spec lines stated 6.8
04 CleverTap Free planNoPaid fromnot statedUnified shopper profilesnot statedLoyalty programsnot statedCampaign automationnot statedCustomer segmentationnot statedPOS integrationnot statedEcommerce integrationnot stated 1/8spec lines stated 6.8
05 Hightouch Free planYesPaid fromnot statedUnified shopper profilesnot statedLoyalty programsnot statedCampaign automationnot statedCustomer segmentationnot statedPOS integrationnot statedEcommerce integrationnot stated 1/8spec lines stated 6.7
06 Ometria Free plannot statedPaid fromnot statedUnified shopper profilesYesLoyalty programsYesCampaign automationadvancedCustomer segmentationadvancedPOS integrationYesEcommerce integrationYes 6/8spec lines stated 6.7
07 WebEngage Free plannot statedPaid fromnot statedUnified shopper profilesnot statedLoyalty programsnot statedCampaign automationnot statedCustomer segmentationnot statedPOS integrationnot statedEcommerce integrationnot stated 0/8spec lines stated 6.7
08 Treasure AI Composable CDP Free plannot statedPaid fromnot statedUnified shopper profilesnot statedLoyalty programsnot statedCampaign automationnot statedCustomer segmentationnot statedPOS integrationnot statedEcommerce integrationnot stated 0/8spec lines stated 6.6
09 Aptos Retail Free plannot statedPaid fromnot statedUnified shopper profilesnot statedLoyalty programsnot statedCampaign automationnot statedCustomer segmentationnot statedPOS integrationnot statedEcommerce integrationnot stated 0/8spec lines stated 6.5
10 Bluecore Free plannot statedPaid fromnot statedUnified shopper profilesnot statedLoyalty programsnot statedCampaign automationnot statedCustomer segmentationnot statedPOS integrationnot statedEcommerce integrationnot stated 0/8spec lines stated 6.5
11 MoEngage Free planNoPaid fromnot statedUnified shopper profilesnot statedLoyalty programsnot statedCampaign automationnot statedCustomer segmentationnot statedPOS integrationnot statedEcommerce integrationnot stated 1/8spec lines stated 6.5
12 Tealium AudienceStream CDP Free plannot statedPaid fromnot statedUnified shopper profilesnot statedLoyalty programsnot statedCampaign automationnot statedCustomer segmentationnot statedPOS integrationnot statedEcommerce integrationnot stated 0/8spec lines stated 6.5
13 Annex Cloud Loyalty Experience Platform Free plannot statedPaid fromnot statedUnified shopper profilesnot statedLoyalty programsnot statedCampaign automationnot statedCustomer segmentationnot statedPOS integrationnot statedEcommerce integrationnot stated 0/8spec lines stated 6.4
14 Xeno Free plannot statedPaid fromnot statedUnified shopper profilesYesLoyalty programsYesCampaign automationadvancedCustomer segmentationadvancedPOS integrationYesEcommerce integrationYes 6/8spec lines stated 6.4
15 Veras Reach Free plannot statedPaid fromnot statedUnified shopper profilesYesLoyalty programsYesCampaign automationadvancedCustomer segmentationadvancedPOS integrationYesEcommerce integrationYes 6/8spec lines stated 6.3
16 PangoCDP Free plannot statedPaid fromnot statedUnified shopper profilesYesLoyalty programsYesCampaign automationadvancedCustomer segmentationadvancedPOS integrationYesEcommerce integrationYes 6/8spec lines stated 6.2
17 Custobar Free planNoPaid fromnot statedUnified shopper profilesYesLoyalty programsYesCampaign automationadvancedCustomer segmentationadvancedPOS integrationYesEcommerce integrationYes 7/8spec lines stated 6.1
18 Antavo Free planNoPaid fromnot statedUnified shopper profilesnot statedLoyalty programsnot statedCampaign automationnot statedCustomer segmentationnot statedPOS integrationnot statedEcommerce integrationnot stated 1/8spec lines stated 6.0
19 Eagle Eye AIR Free plannot statedPaid fromnot statedUnified shopper profilesnot statedLoyalty programsnot statedCampaign automationnot statedCustomer segmentationnot statedPOS integrationnot statedEcommerce integrationnot stated 0/8spec lines stated 5.9
20 Netcore Customer Engagement Free planNoPaid fromnot statedUnified shopper profilesnot statedLoyalty programsnot statedCampaign automationnot statedCustomer segmentationnot statedPOS integrationnot statedEcommerce integrationnot stated 1/8spec lines stated 5.8
21 Comarch Accounts Payable Automation Free plannot statedPaid fromnot statedUnified shopper profilesnot statedLoyalty programsnot statedCampaign automationnot statedCustomer segmentationnot statedPOS integrationnot statedEcommerce integrationnot stated 0/8spec lines stated 5.7
22 Optimove Free plannot statedPaid fromnot statedUnified shopper profilesnot statedLoyalty programsnot statedCampaign automationnot statedCustomer segmentationnot statedPOS integrationnot statedEcommerce integrationnot stated 0/8spec lines stated 5.7
23 Oracle Retail Customer Engagement Free plannot statedPaid fromnot statedUnified shopper profilesYesLoyalty programsYesCampaign automationadvancedCustomer segmentationadvancedPOS integrationYesEcommerce integrationYes 6/8spec lines stated 5.7
24 Comarch Loyalty Marketing Platform Free planNoPaid fromnot statedUnified shopper profilesnot statedLoyalty programsnot statedCampaign automationnot statedCustomer segmentationnot statedPOS integrationnot statedEcommerce integrationnot stated 1/8spec lines stated 5.4
25 TCS BaNCS for Treasury Free plannot statedPaid fromnot statedUnified shopper profilesnot statedLoyalty programsnot statedCampaign automationnot statedCustomer segmentationnot statedPOS integrationnot statedEcommerce integrationnot stated 0/8spec lines stated 5.3
Compare all 25 in a table
| # | Tool | Score | Free plan | From | Free plan | Paid from | Unified shopper profiles | Loyalty programs |
|---|---|---|---|---|---|---|---|---|
| 1 | Zoho CRM | 7.8 | Free plan | $14/mo | Yes | 14 /user/mo | — | — |
| 2 | Salesforce for Restaurants | 6.9 | No | $25/mo | No | — | Yes | Yes |
| 3 | BlueConic | 6.8 | Free plan | Free | — | — | — | — |
| 4 | CleverTap | 6.8 | No | $85/mo | No | — | — | — |
| 5 | Hightouch | 6.7 | Free plan | Free | Yes | — | — | — |
| 6 | Ometria | 6.7 | No | — | — | — | Yes | Yes |
| 7 | WebEngage | 6.7 | No | — | — | — | — | — |
| 8 | Treasure AI Composable CDP | 6.6 | No | — | — | — | — | — |
| 9 | Aptos Retail | 6.5 | No | — | — | — | — | — |
| 10 | Bluecore | 6.5 | No | — | — | — | — | — |
| 11 | MoEngage | 6.5 | No | — | No | — | — | — |
| 12 | Tealium AudienceStream CDP | 6.5 | No | — | — | — | — | — |
| 13 | Annex Cloud Loyalty Experience Platform | 6.4 | No | — | — | — | — | — |
| 14 | Xeno | 6.4 | No | — | — | — | Yes | Yes |
| 15 | Veras Reach | 6.3 | No | — | — | — | Yes | Yes |
| 16 | PangoCDP | 6.2 | No | — | — | — | Yes | Yes |
| 17 | Custobar | 6.1 | No | €548/mo | No | — | Yes | Yes |
| 18 | Antavo | 6.0 | No | — | No | — | — | — |
| 19 | Eagle Eye AIR | 5.9 | No | — | — | — | — | — |
| 20 | Netcore Customer Engagement | 5.8 | No | — | No | — | — | — |
| 21 | Comarch Accounts Payable Automation | 5.7 | No | — | — | — | — | — |
| 22 | Optimove | 5.7 | No | — | — | — | — | — |
| 23 | Oracle Retail Customer Engagement | 5.7 | No | — | — | — | Yes | Yes |
| 24 | Comarch Loyalty Marketing Platform | 5.4 | No | — | No | — | — | — |
| 25 | TCS BaNCS for Treasury | 5.3 | No | — | — | — | — | — |
Is your tool on this list?
Numbered spots on this list can be sponsored, and a sponsored row is labelled as paid.
Questions about this list
Which retail CRM software is ranked first on Specifiction?
Zoho CRM is ranked #1 of 26 with a score of 7.8. Salesforce for Restaurants is second and BlueConic third.
How many of these have a free plan?
3 of the 25 on this page publish a free plan on their own pricing pages.
Which is the cheapest paid option?
On this page, Zoho CRM has the lowest first paid tier we found: $14/mo.
How is this list ranked?
Ranked on what each maker publishes, the fullest spec sheet first: how deeply the product is documented, the platforms it runs on, a free tier or trial to test it, and its standing.
More in Sales & CRM
All sales & CRM listsReal Estate CRM Software 249CRM Software 242Proposal Software 134Product Configurator Software 112Contract Management Software 106Membership Management Software 106Bid Management Software 95B2B Contact Data Providers 77WhatsApp Marketing Software 72Lead Capture Software 70Sales Engagement Software 69Sales Prospecting Software 46