Xeno

Spec sheet

Product

Xeno describes itself as an AI-powered customer engagement platform purpose-built for retailers.Read 3 Oct 2026 · getxeno.com

Audience

Xeno describes its CRM and loyalty software as designed for retailers and highlights fashion, beauty, restaurants and food and beverage industries.Read 2 Oct 2026 · getxeno.com

Security

A company post states that Xeno is ISO 27001 and SOC 2 certified.Read 3 Oct 2026 · getxeno.com

Support

The contact page lists [email protected] for sales queries and provides a contact form for inquiries.Read 2 Oct 2026 · getxeno.com

Founded

2015Read 28 Sep 2026 · getxeno.com

Analytics

The CRM page describes real-time campaign tracking, KPI setting and data-driven marketing insights.Read 2 Oct 2026 · getxeno.com

Automations

Xeno describes automated customer journeys including welcome journeys and abandoned-cart campaigns.Read 3 Oct 2026 · getxeno.com

Campaign channels

The maker lists email, SMS, WhatsApp, Facebook, and Instagram as communication channels supported by its platform.Read 3 Oct 2026 · getxeno.com

Campaigns

Xeno says retailers can run personalized campaigns through Facebook, Instagram, WhatsApp and email.Read 2 Oct 2026 · getxeno.com

Company locations

The homepage lists offices in Dubai, Delhi, Mumbai and Bengaluru.Read 2 Oct 2026 · getxeno.com

Core offering

The platform combines CRM, loyalty, and offer management.Read 3 Oct 2026 · getxeno.com

CRM

Its CRM consolidates customer information and uses AI-powered personas to identify audience segments.Read 2 Oct 2026 · getxeno.com

Customer profiles

Xeno’s CRM unifies customer data from touchpoints including website behavior, purchase history, and social media interactions into customer profiles.Read 3 Oct 2026 · getxeno.com

Data rights

The privacy policy describes rights to request data deletion, correction, restriction of processing and export.Read 2 Oct 2026 · getxeno.com

Industries

Xeno describes its platform as built for retailers and highlights fashion, beauty, and restaurant industries on its site.Read 3 Oct 2026 · getxeno.com

Journeys

The CRM includes automated customer journeys such as welcome journeys and abandoned-cart campaigns.Read 2 Oct 2026 · getxeno.com

Loyalty

The loyalty offering includes tiered rewards, gamification elements, and personalized point redemption options.Read 3 Oct 2026 · getxeno.com

Offer management

The offer-management solution supports targeted offers, channel distribution, and financial controls.Read 3 Oct 2026 · getxeno.com

Offers

Xeno offers a product for creating, managing and distributing targeted retail offers across channels.Read 2 Oct 2026 · getxeno.com

Personalization

Xeno says its AI-powered segmentation identifies audience groups and supports personalized campaigns.Read 3 Oct 2026 · getxeno.com

Pricing

A Xeno guide says its pricing is performance-based and aligned with KPIs such as ROI, incremental revenue, or repeat sales; it does not state a price.Read 3 Oct 2026 · getxeno.com

Pricing model

A Xeno guide says the company offers performance-based pricing aligned to retailer KPIs such as ROI, incremental revenue or repeat sales.Read 2 Oct 2026 · getxeno.com

Sales access

The maker invites prospective customers to request a demo through a contact form.Read 3 Oct 2026 · getxeno.com

Shopify integration

Xeno’s Shopify App syncs orders, returns, and exchanges and supports loyalty and offers at checkout, according to its release notes.Read 3 Oct 2026 · updates.getxeno.com

Webhooks

Xeno webhooks support Xeno events including orders, with authentication, event history logs for the last 50 events, and filtering.Read 3 Oct 2026 · updates.getxeno.com

Where Specifiction places it

• Retail CRM Software#23 of 256.9