Easy8 HelpDesk vs Requester
Easy8 HelpDesk
easy8.comRequester
getrequester.comSide by side
| Figure | Easy8 HelpDesk | Requester |
|---|---|---|
| Price from | €1.16/mo | $12/mo |
| Free plan | — | Yes |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | — | Yes |
| Self-hosted | Yes | — |
| Plans published | 5 | 3 |
| Spec score · Workflow Management Software | 8.3 (#14) | 8.7 (#8) |
| Headquarters | Prague, Czech Republic | Sri Lanka |
| Purpose | Easy8 HelpDesk is an integrated help desk for managing customer support requests and tickets. | Requester is a workspace-based platform for internal request intake, reusable templates, collaboration, and approval workflows. |
| Security | Easy8 says it is DNV certified for ISO/IEC 27001:2022 and ISO/IEC 27017 and follows GDPR; its security overview also describes TLS 1.2 and 1.3 for data in transit. | Requester says workspace data tables use row-level security and public-link tokens are hashed, with expiry and revocation controls. |
Plans
Easy8 HelpDesk
- Essentials€6.90 a month
- Business€13.90 a year
- Platform€25.90 a year
- Essentials€82.80 a year
- EnterprisePriced on request
In their own words
Easy8 HelpDesk
Easy8 HelpDesk has no write-up on Specifiction yet; its figures are above.
Requester
Requester is a workspace-based platform for collecting internal requests, using reusable templates, collaborating, and routing approvals. Its form builder has 27 field types and conditional logic. Requests can come through a template picker, AI-drafted chat, public intake links, inbound email, resubmission, or linked sub-requests. Approval steps can route to any reviewer, all reviewers, or an M-of-N quorum, across multiple steps. External approvers can decide through single-use email links without an account or seat, with decisions recorded in the audit log. Visual workflows include routing, branching, delays, service-level targets, and webhook steps. Listed integrations include Slack, Microsoft Teams, Discord, Google Chat, Telegram, webhooks, and Zapier; the service also describes a per-workspace public API key. The audit log records an actor, timestamp, IP address, and user agent. Free includes three approver seats and 50 requests per month. Pro is $12 per approver per month with a three-seat minimum; Business is $25 per approver per month with a five-seat minimum. Mobile access is through a PWA installed to a home screen.