Tech riderRev. 29 Sept 2026

Easy8 HelpDesk

Ch 896.5of 183 Project Management Software

1Runs onself-hosted, Web
2Costsfree trial
3SLA scopeboth
4Escalation automationYes
5Business-hour calendarsYes
6Multi-level SLAsYes
7SLA reportingYes
8API accessYes

8 lines stated Written from the maker's own pages: easy8.com

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Overview

Easy8 HelpDesk is ranked #89 of 183 in project management software on Specifiction, made by Easy8 HelpDesk (Prague, Czech Republic). It runs on Self-hosted, Web. There is no free plan. A free trial is offered.

Easy8 HelpDesk plans and pricing

All plans

Essentials €6.90/mo billed annually Minimum 10 cloud user licenses · Minimum 25 on-premises user licenses easy8.com · 20 Sept 2026

Business Not published Minimum 10 cloud user licenses · Minimum 25 on-premises user licenses easy8.com · 20 Sept 2026

Platform Not published Minimum 10 cloud user licenses · Minimum 25 on-premises user licenses easy8.com · 20 Sept 2026

Enterprise Not published Minimum 10 cloud user licenses · Minimum 25 on-premises user licenses easy8.com · 20 Sept 2026

Business €13.90/yr user/month, billed annually HelpDesk Premium listed as an add-on easy8.com · 29 Sept 2026

Platform €25.90/yr user/month, billed annually HelpDesk Premium listed as an add-on easy8.com · 29 Sept 2026

Compared on project management software

Free plan: Noeasy8.com
SLA scope: botheasy8.com
Escalation automation: Yeseasy8.com
Business-hour calendars: Yeseasy8.com
Multi-level SLAs: Yeseasy8.com
SLA reporting: Yeseasy8.com
API access: Yeseasy8.com

Facts

Purpose: Easy8 HelpDesk is an integrated help desk for managing customer support requests and tickets.easy8.com · 29 Sept 2026
Ticket creation: Tickets can be created from email or through a simplified ticketing interface.easy8.com · 29 Sept 2026
Ticket routing: Tickets can be sorted into projects according to customers, products, or other criteria.easy8.com · 29 Sept 2026
Email handling: The product retains rich formatting and images from emails and sends automated email notifications to clients during ticket processing.easy8.com · 29 Sept 2026
SLAs and hours: Projects can define response and resolution SLAs and prepaid hours, including transfer of unused hours.easy8.com · 29 Sept 2026
Reporting: HelpDesk provides customizable statistics, reports by project or client, overall ticket processing statistics, and SLA reports.easy8.com · 29 Sept 2026
Customer portal: An optional HelpDesk users interface lets external customers enter and manage their requests.easy8.com · 29 Sept 2026
Mailbox integrations: Mailbox OAuth authentication currently supports Google Workspace and Microsoft Exchange accounts.easy8.com · 29 Sept 2026
Integration ecosystem: Easy8's n8n integration connects it with more than 1,000 other apps and lists HubSpot, Salesforce, Zendesk, Freshdesk, Google Sheets, Excel, Teams, Slack, GitHub, and GitLab use cases.easy8.com · 29 Sept 2026
Security: Easy8 says it is DNV certified for ISO/IEC 27001:2022 and ISO/IEC 27017 and follows GDPR; its security overview also describes TLS 1.2 and 1.3 for data in transit.easy8.com · 29 Sept 2026
Hosting: Easy8 offers cloud and on-premises deployment options.easy8.com · 29 Sept 2026
Notable limit: The HelpDesk documentation says clients can currently be separated solely by sender, not by a combination of sender and receiving mailbox.easy8.com · 29 Sept 2026
Who it is for: The product page describes HelpDesk as a solution for customer care, while the pricing page identifies its add-on for teams seeking a customer service experience.easy8.com · 29 Sept 2026
Trial: The product page offers a 30-day free trial and states that no credit card is required.easy8.com · 29 Sept 2026