EasyVista Service Manager vs FreeITSM
EasyVista Service Manager
easyvista.com
FreeITSM
freeitsm.co.ukSide by side
| Figure | EasyVista Service Manager | FreeITSM |
|---|---|---|
| Price from | — | Free |
| Free plan | — | Yes |
| Free trial | — | — |
| Open source | — | Yes |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| API | — | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 3 | 2 |
| Spec score · IT Change Management Software | 7.4 (#25) | 9.0 (#6) |
| Spec score · IT SLA Management Software | 7.4 (#32) | 8.9 (#11) |
| Spec score · IT Problem Management Software | 7.4 (#25) | 9.0 (#7) |
| Spec score · IT Knowledge Base Software | 7.4 (#46) | 8.9 (#9) |
| Spec score · AI IT Service Desk Software | 7.4 (#19) | 8.9 (#4) |
| Integrations | Listed integrations include Microsoft Teams, Microsoft Power BI, Slack, Okta, SAP, Splunk, and TeamViewer. | Official pages document Microsoft 365, Google Workspace/Gmail, VMware vCenter, Microsoft Intune, WhatsApp through Twilio or Meta, and optional chat channels. |
| Security | EasyVista’s Service Manager security data sheet lists SSAE18 SOC2, GDPR, ISO 27018, IP SEC, ISO 20071, ISO 27017, HDS, TX-RAMP, SecNumCloud, and encryption of data at rest. | The System module lists OpenID Connect SSO, AES-256-GCM encryption key management, TOTP multi-factor authentication, account lockout, IP-based brute-force protection, and trusted device management. |
| Support | The terms state that routine support is accessible 24 hours a day, 7 days a week, through the support website by ticket or email. | The maker describes FreeITSM as a solo passion project with no formal support and directs users to GitHub to report bugs or ideas. |
Plans
EasyVista Service Manager
- Standard EditionPriced on request
- Professional EditionPriced on request
- Enterprise EditionPriced on request
In their own words
EasyVista Service Manager
EasyVista Service Manager is an AI-enhanced IT service management platform connecting service desk and operations. It combines incidents, requests, changes, assets, and workflows, with incident, problem, service request, knowledge, service portfolio, and change and release management. EasyVista describes native AI automation for identifying and resolving issues before they affect the business. Editions also include HR and facilities case management. Integrations listed include Microsoft Teams, Microsoft Power BI, Slack, Okta, SAP, Splunk, and TeamViewer. Deployment terms cover hosted or SaaS use and on-premise use; hosted software has a stated minimum availability of 99.9%. Routine support is available 24 hours a day, seven days a week through the support website by ticket or email. Licensing is limited to concurrent Managing Users in the Order Form. Pricing is by quote, with no free plan.
FreeITSM
FreeITSM is an open-source IT service management platform with 23 integrated modules for running a service desk. Its Tickets module connects Microsoft 365 and Google Workspace mailboxes for email ticketing, assignment, prioritisation, replies, attachments and audit trails. Assets tracks physical and virtual equipment and can discover VMware virtual machines through vCenter. Listed service-management tools include risk assessment, approval workflows, change calendars and change audit trails. Optional AI features provide knowledge answers, ticket-reply cleanup, form assistance, workflow authoring and problem detection. They use a customer-provided Anthropic, OpenAI or OpenRouter key, and provider usage may cost extra. FreeITSM runs with Docker on Linux or Windows, or through IIS with PHP or WAMP and MySQL 8.0+ or MariaDB 10.5+. Security options include OpenID Connect SSO, AES-256-GCM key management, TOTP multi-factor authentication, account lockout, brute-force protection and trusted devices. The project has no formal support.