EasyVista Service Manager vs iTop
EasyVista Service Manager
easyvista.com
iTop
itophub.ioSide by side
| Figure | EasyVista Service Manager | iTop |
|---|---|---|
| Price from | — | Free |
| Free plan | — | Yes |
| Free trial | — | — |
| Open source | — | Yes |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| API | — | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 3 | 4 |
| Spec score · IT Change Management Software | 7.4 (#25) | 8.7 (#9) |
| Spec score · IT Problem Management Software | 7.4 (#25) | 8.8 (#9) |
| Spec score · IT Service Catalog Software | 7.5 (#15) | 8.8 (#6) |
| Spec score · IT Knowledge Base Software | 7.4 (#46) | 8.7 (#14) |
| Spec score · IT Incident Management Software | 7.4 (#26) | 8.7 (#11) |
| Deployment | Service Manager licensing terms describe hosted or SaaS use and on-premise use. | The offer page lists both SaaS and on-premise availability for subscriptions. |
| Integrations | Listed integrations include Microsoft Teams, Microsoft Power BI, Slack, Okta, SAP, Splunk, and TeamViewer. | The extension marketplace lists integrations for vSphere, DHCP, DNS, OpenID Connect, Power BI, SAML, email-to-ticket and other systems. |
| Purpose | EV Service Manager is an AI-enhanced ITSM platform connecting service desk and operations for automation and proactive service delivery. | iTop is an open-source ITSM and CMDB solution for managing configuration items and their relationships, requests, incidents, problems, changes, and service catalogs. |
| Support | The terms state that routine support is accessible 24 hours a day, 7 days a week, through the support website by ticket or email. | Combodo says expert support is included in paid subscriptions, and its support team consists of Combodo engineers based in France. |
Plans
EasyVista Service Manager
- Standard EditionPriced on request
- Professional EditionPriced on request
- Enterprise EditionPriced on request
In their own words
EasyVista Service Manager
EasyVista Service Manager is an AI-enhanced IT service management platform connecting service desk and operations. It combines incidents, requests, changes, assets, and workflows, with incident, problem, service request, knowledge, service portfolio, and change and release management. EasyVista describes native AI automation for identifying and resolving issues before they affect the business. Editions also include HR and facilities case management. Integrations listed include Microsoft Teams, Microsoft Power BI, Slack, Okta, SAP, Splunk, and TeamViewer. Deployment terms cover hosted or SaaS use and on-premise use; hosted software has a stated minimum availability of 99.9%. Routine support is available 24 hours a day, seven days a week through the support website by ticket or email. Licensing is limited to concurrent Managing Users in the Order Form. Pricing is by quote, with no free plan.