EasyVista Service Manager vs ManageEngine ServiceDesk Plus
EasyVista Service Manager
easyvista.com
ManageEngine ServiceDesk Plus
manageengine.comSide by side
| Figure | EasyVista Service Manager | ManageEngine ServiceDesk Plus |
|---|---|---|
| Price from | — | $10/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | — | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 3 | 9 |
| Spec score · IT Change Management Software | 7.4 (#25) | 8.9 (#8) |
| Spec score · Enterprise Service Management Software | 7.5 (#17) | 8.9 (#4) |
| Spec score · IT SLA Management Software | 7.4 (#32) | 8.9 (#12) |
| Spec score · IT Problem Management Software | 7.4 (#25) | 9.0 (#8) |
| Spec score · IT Service Catalog Software | 7.5 (#15) | 8.9 (#5) |
| Spec score · CMDB Software | 7.3 (#29) | 8.8 (#8) |
| Spec score · IT Knowledge Base Software | 7.4 (#46) | 8.8 (#11) |
| Spec score · AI IT Service Desk Software | 7.4 (#19) | 8.8 (#6) |
| Spec score · IT Incident Management Software | 7.4 (#26) | 8.9 (#8) |
| Integrations | Listed integrations include Microsoft Teams, Microsoft Power BI, Slack, Okta, SAP, Splunk, and TeamViewer. | Native integrations include Endpoint Central, Patch Manager Plus, Remote Access Plus, Vulnerability Manager Plus, Microsoft Intune, Configuration Manager, Microsoft 365, Active Directory, Entra ID, Zoho Assist, EventLog Analyzer and Log360. |
Plans
EasyVista Service Manager
- Standard EditionPriced on request
- Professional EditionPriced on request
- Enterprise EditionPriced on request
ManageEngine ServiceDesk Plus
- Standard$13 a month
- Professional$27 a month
- Enterprise$67 a month
- Standard Cloud$10 a month
- Professional Cloud$21 a month
- Enterprise Cloud$50 a month
- Standard On-premises$120 a month
- Professional On-premises$248 a month
- Enterprise On-premises$598 a month
In their own words
EasyVista Service Manager
EasyVista Service Manager is an AI-enhanced IT service management platform connecting service desk and operations. It combines incidents, requests, changes, assets, and workflows, with incident, problem, service request, knowledge, service portfolio, and change and release management. EasyVista describes native AI automation for identifying and resolving issues before they affect the business. Editions also include HR and facilities case management. Integrations listed include Microsoft Teams, Microsoft Power BI, Slack, Okta, SAP, Splunk, and TeamViewer. Deployment terms cover hosted or SaaS use and on-premise use; hosted software has a stated minimum availability of 99.9%. Routine support is available 24 hours a day, seven days a week through the support website by ticket or email. Licensing is limited to concurrent Managing Users in the Order Form. Pricing is by quote, with no free plan.
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus is an IT help desk product with a free plan and a 30-day trial. Its feature set includes SLA management, a knowledge base, approval workflows, an employee portal, single sign-on, and IT asset management. The paid plans separate core help desk use from broader management needs: Standard is $13 a month, billed monthly, for IT help desk work; Professional is $27 a month, billed monthly, and adds asset management; Enterprise is $67 a month, billed monthly, and includes change management and projects alongside the help desk and asset management. The product is available on Android, iOS, Linux, macOS, web, and Windows, with mobile apps listed. That combination gives teams a way to compare the included service and asset capabilities against their plan requirements while accounting for access across desktop and mobile platforms.