eCareCRM vs Oracle Siebel CRM
eCareCRM
ecarecrm.comOracle Siebel CRM
oracle.comSide by side
| Figure | eCareCRM | Oracle Siebel CRM |
|---|---|---|
| Price from | $499/mo | $68.75/mo |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 3 | 5 |
| Spec score · Healthcare CRM Software | 8.3 (#7) | 8.4 (#6) |
| Integrations | The site lists EHR and business systems including Epic, athenahealth, MEDITECH, Salesforce, Zoho CRM, and others, and describes real-time HL7 and FHIR integrations. | Documented integrations include Oracle Sales, Oracle Marketing, Oracle Service, Oracle Commerce, Oracle Intelligent Advisor, Oracle Analytics, Oracle Autonomous Database and Microsoft Exchange. |
| Security | The security page states that eCareCRM uses AES-256 encryption at rest, TLS 1.3 in transit, role-based access controls, and multi-factor authentication for admin roles. | Siebel supports LDAP authentication and TLS encryption for communications between CRM components, web servers and clients. |
Plans
Oracle Siebel CRM
- Siebel CRM Industry Base Option$400, paid once
- Siebel Mobile$575, paid once
- Siebel CRM Base Software Update License & Support$825 a year
- Siebel CRM Base$3,750, paid once
- Siebel CRMPriced on request
In their own words
eCareCRM
eCareCRM is a healthcare CRM for coordinating patient engagement, referrals, intake, communications, scheduling, and operational workflows. It gathers inquiries from forms, calls, chats, referrals, and campaigns, then routes them by team, location, or specialty. A shared communication timeline brings together SMS, email, voice, web chat, and voicemail. Automated patient journeys can support recalls, appointment preparation, post-visit follow-ups, and re-engagement. The platform also automates review requests, sends negative feedback privately for routing, and monitors ratings. Its analytics cover acquisition, campaign return, acquisition costs, intake drop-offs, and provider or location performance. Listed integrations include Epic, athenahealth, MEDITECH, Salesforce, and Zoho CRM, with real-time HL7 and FHIR connections. eCareCRM supports Android, iOS, web, and API access. Starter costs $499 a month and Growth costs $1,499 a month; Enterprise pricing is custom-quoted. Pricing is also available on request. A 30-day trial includes full platform access and requires no credit card.
Oracle Siebel CRM
Oracle Siebel CRM is an enterprise CRM platform offering 21 industry-specific applications across sales, marketing, service, and order management. It can run in a customer data center or in the cloud, including Oracle Cloud Infrastructure. Sales tools cover accounts, opportunities, territories, coaching, forecasting, orders, mobile selling, and partner relationships. Siebel Marketing provides campaign, email, events, resource, web, and loyalty functions for B2B and B2C organizations. Service capabilities include multichannel service, knowledge management, contextual search, field-service dispatch, mobile access, parts logistics, depot repair, invoicing, and analytics. Order Management captures quotes and orders and integrates with back-office ERP applications. Open UI enables responsive browser access; RESTful APIs support automated application migration and deployment pipelines. Siebel also supports Docker containers with Kubernetes and is certified with Oracle Autonomous Database. Plans include Siebel CRM Base at $3,750, paid once per Application User and Base Software Update License & Support at $825 a year per Application User. Most modules require a CRM Base license.