eCareCRM vs TikaMobile CRM
eCareCRM
ecarecrm.comTikaMobile CRM
tikamobile.comSide by side
| Figure | eCareCRM | TikaMobile CRM |
|---|---|---|
| Price from | $499/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | — |
| Plans published | 3 | 0 |
| Spec score · Healthcare CRM Software | 8.3 (#7) | 7.2 (#19) |
| Compliance | The maker says every customer receives a signed HIPAA Business Associate Agreement and that SOC 2 Type II is audited annually; it describes HITRUST CSF v11 certification as in progress. | The speaker bureau page lists CMS Open Payments exports, state transparency reports, EFPIA compliance, aggregate spend dashboards, and 1099-NEC generation. |
| Headquarters | Peachtree Corners, Georgia, United States | New York, New York, United States |
| Integrations | The site lists EHR and business systems including Epic, athenahealth, MEDITECH, Salesforce, Zoho CRM, and others, and describes real-time HL7 and FHIR integrations. | The company says TikaCapital can operate standalone or integrate with existing CRM tools, including Veeva, Salesforce, and Siebel. |
| Security | The security page states that eCareCRM uses AES-256 encryption at rest, TLS 1.3 in transit, role-based access controls, and multi-factor authentication for admin roles. | TikaDiscover describes role-based, territory-scoped access, SSO/SAML, TLS 1.2+ in transit, AES-256 at rest, and SOC 2-ready infrastructure. |
Plans
In their own words
eCareCRM
eCareCRM is a healthcare CRM for coordinating patient engagement, referrals, intake, communications, scheduling, and operational workflows. It gathers inquiries from forms, calls, chats, referrals, and campaigns, then routes them by team, location, or specialty. A shared communication timeline brings together SMS, email, voice, web chat, and voicemail. Automated patient journeys can support recalls, appointment preparation, post-visit follow-ups, and re-engagement. The platform also automates review requests, sends negative feedback privately for routing, and monitors ratings. Its analytics cover acquisition, campaign return, acquisition costs, intake drop-offs, and provider or location performance. Listed integrations include Epic, athenahealth, MEDITECH, Salesforce, and Zoho CRM, with real-time HL7 and FHIR connections. eCareCRM supports Android, iOS, web, and API access. Starter costs $499 a month and Growth costs $1,499 a month; Enterprise pricing is custom-quoted. Pricing is also available on request. A 30-day trial includes full platform access and requires no credit card.
TikaMobile CRM
TikaMobile CRM combines customer relationship management, business intelligence, and AI for life sciences field sales and medical teams. TikaMSL supports healthcare professional and key opinion leader engagement, medical information requests, approved materials, and related medical-affairs workflows. TikaDevice serves medical device and diagnostics sales teams with physician targeting, call planning, forecasting, opportunity tracking, inventory management, and case tracking. The commercial CRM includes patient-centric workflows and next-best-action insights, while TikaDiscover combines CRM engagement data with external scientific, clinical, and prescribing intelligence. The products can operate as a standalone CRM or alongside Salesforce, Veeva, or other CRM tools. TikaAgenticAI offers an in-app assistant, an MCP server for compatible AI clients, and an engine that queries live CRM services; the maker says tool calls apply role and territory restrictions based on the authenticated user's context. Mobile availability depends on the product: TikaDevice and TikaCapital are described as usable online and offline, while TikaMSL speaker and event data has a companion app. Platforms listed are Android, iOS, and web. Pricing is on request.