Eckoh Secure Call Recording vs Eleveo Call Recording
Eckoh Secure Call Recording
eckoh.com
Eleveo Call Recording
eleveo.comSide by side
| Figure | Eckoh Secure Call Recording | Eleveo Call Recording |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 2 | 1 |
| Spec score · Call Recording Software | 8.1 (#6) | 7.2 (#14) |
| Headquarters | LinkedIn lists Hemel Hempstead, Hertfordshire as headquarters and also shows an Omaha, Nebraska location. | Prague, Czech Republic |
| Integrations | The product page names Genesys, Cisco, Avaya, Twilio, and Amazon Connect as telephony connections. | Eleveo lists Cisco platforms, Genesys Pure Engage, Amazon Connect, and Microsoft Teams among its integrations. |
| Purpose | Captures and analyzes customer conversations while automatically redacting sensitive data. | Eleveo Call Recording captures, archives, and retrieves calls and screens to support contact center quality management, reviews, and audits. |
| Support | Existing customers can use Eckoh's online support portal or email [email protected]; the contact page also lists US and UK support phone numbers. | Eleveo lists regional support phone numbers and support email addresses for EMEA and the Americas. |
Plans
Eckoh Secure Call Recording
- Custom quotePriced on request
- Secure Call RecordingPriced on request
In their own words
Eckoh Secure Call Recording
Eckoh Secure Call Recording captures and analyzes customer calls, automatically redacting sensitive data from recordings. Supervisors can search and filter calls, while automated tags mark keywords and phrases to help locate points of interest. On-demand transcription and sentiment analysis can help teams identify customer pain points without listening to thousands of calls. The product brings insights together across hybrid workforces, contact centers, different systems, and calls handled by outsourcing partners. Named telephony connections include Genesys, Cisco, Avaya, Twilio, and Amazon Connect. It is a managed cloud solution designed primarily for cloud use, and was also made available to existing on-premise clients. Companies can set rules to exclude other data or dialogue from storage. Eckoh says its infrastructure meets PCI DSS Level 1 and SOC 2 standards. The product supports web and self-hosted platforms, and pricing is available on request. Eckoh cautions that it may not be cost-effective for contact centers with fewer than 50 agents.
Eleveo Call Recording
Eleveo Call Recording captures, archives, and retrieves contact-center interactions and agent screens for quality management, coaching, and audits. It records audio and video calls, emails, chats, text messages, and screen activity. Managers and trainers can review recordings with agents, supported by call transcription and a searchable archive. Auto Pause and Resume stops audio and screen recording when specified applications or websites are being used. Media lifecycle controls support anonymizing, extracting, and deleting personal data for GDPR, PCI DSS, MiFID, HIPAA, FCA CDC, and CCPA requirements. Integrations include Cisco platforms, Genesys Pure Engage, Amazon Connect, and Microsoft Teams. Deployment can be on-premises, hybrid, or cloud. Eleveo says support and professional services are included in licensing costs, while Microsoft licensing is not required. Pricing is tailored to each contact center and provided on request.