Eckoh Secure Call Recording vs Liquid Voice Compliance Recording
Eckoh Secure Call Recording
eckoh.comLiquid Voice Compliance Recording
liquidvoice.comSide by side
| Figure | Eckoh Secure Call Recording | Liquid Voice Compliance Recording |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | — |
| API | — | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 2 | 1 |
| Spec score · Call Recording Software | 8.1 (#6) | 7.4 (#12) |
| Headquarters | LinkedIn lists Hemel Hempstead, Hertfordshire as headquarters and also shows an Omaha, Nebraska location. | Leeds, England |
| Integrations | The product page names Genesys, Cisco, Avaya, Twilio, and Amazon Connect as telephony connections. | Listed sources include traditional PBXs, analogue and digital telephony, radio systems, trading turrets, CCaaS and UCaaS platforms via API, Microsoft Teams, and existing recording systems. |
| Purpose | Captures and analyzes customer conversations while automatically redacting sensitive data. | Liquid Voice for Compliance provides a single system of record for regulated voice and communications compliance. |
| Support | Existing customers can use Eckoh's online support portal or email [email protected]; the contact page also lists US and UK support phone numbers. | Existing customers can raise technical support requests through the support page or contact the team by email or phone. |
Plans
Eckoh Secure Call Recording
- Custom quotePriced on request
- Secure Call RecordingPriced on request
Liquid Voice Compliance Recording
- Liquid Voice for CompliancePriced on request
In their own words
Eckoh Secure Call Recording
Eckoh Secure Call Recording captures and analyzes customer calls, automatically redacting sensitive data from recordings. Supervisors can search and filter calls, while automated tags mark keywords and phrases to help locate points of interest. On-demand transcription and sentiment analysis can help teams identify customer pain points without listening to thousands of calls. The product brings insights together across hybrid workforces, contact centers, different systems, and calls handled by outsourcing partners. Named telephony connections include Genesys, Cisco, Avaya, Twilio, and Amazon Connect. It is a managed cloud solution designed primarily for cloud use, and was also made available to existing on-premise clients. Companies can set rules to exclude other data or dialogue from storage. Eckoh says its infrastructure meets PCI DSS Level 1 and SOC 2 standards. The product supports web and self-hosted platforms, and pricing is available on request. Eckoh cautions that it may not be cost-effective for contact centers with fewer than 50 agents.
Liquid Voice Compliance Recording
Liquid Voice Compliance Recording has no write-up on Specifiction yet; its figures are above.