Eckoh Secure Call Recording vs MiaRec
Eckoh Secure Call Recording
eckoh.comMiaRec
miarec.comSide by side
| Figure | Eckoh Secure Call Recording | MiaRec |
|---|---|---|
| Price from | — | $25/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| Linux | — | Yes |
| API | — | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 2 | 3 |
| Spec score · Call Recording Software | 8.1 (#6) | 9.0 (#3) |
| Conversation analytics | The brochure describes searchable keywords, sentiment heatmaps and flagged moments across recordings and transcripts. | Conversation Analytics transcribes, summarizes, and analyzes every customer conversation for sentiment and actionable insights. |
| Headquarters | LinkedIn lists Hemel Hempstead, Hertfordshire as headquarters and also shows an Omaha, Nebraska location. | Silicon Valley |
| Integrations | The product page names Genesys, Cisco, Avaya, Twilio, and Amazon Connect as telephony connections. | Native integrations include Cisco Webex Calling, Cisco Webex Contact Center, Microsoft Teams, Five9, NICE CXone, RingCentral, and Twilio. |
| Rating on G2 | 0 out of 5 from 0 reviews | 5.0 out of 5 from 1 review |
| Security controls | Listed controls include multifactor authentication for administrators, TLS 1.2, network segmentation, web-application firewalls, intrusion detection and penetration testing. | The security program lists auto-redaction, role-based access with audit logs, encrypted files, vulnerability monitoring, and penetration testing. |
| Sentiment | On-demand transcription helps users spot customer pain points without listening to thousands of calls. | MiaRec provides overall, agent, and customer sentiment scores with written explanations. |
| Support | Existing customers can use Eckoh's online support portal or email [email protected]; the contact page also lists US and UK support phone numbers. | Support is provided through [email protected] and a MiaRec Help Desk ticketing system. |
| Transcription | Calls can be transcribed on demand so users can find customer pain points without listening to every recording. | Transcripts are speaker separated, timestamped, searchable, downloadable, and available in multiple languages. |
| What it does | Secure Call Recording captures and analyzes contact-center conversations while automatically masking sensitive information. | MiaRec captures customer conversations, transcribes them, and applies AI for summaries, sentiment, topics, customer-experience metrics, and automated quality scores. |
Plans
Eckoh Secure Call Recording
- Custom quotePriced on request
- Secure Call RecordingPriced on request
In their own words
Eckoh Secure Call Recording
Eckoh Secure Call Recording captures and analyzes customer calls, automatically redacting sensitive data from recordings. Supervisors can search and filter calls, while automated tags mark keywords and phrases to help locate points of interest. On-demand transcription and sentiment analysis can help teams identify customer pain points without listening to thousands of calls. The product brings insights together across hybrid workforces, contact centers, different systems, and calls handled by outsourcing partners. Named telephony connections include Genesys, Cisco, Avaya, Twilio, and Amazon Connect. It is a managed cloud solution designed primarily for cloud use, and was also made available to existing on-premise clients. Companies can set rules to exclude other data or dialogue from storage. Eckoh says its infrastructure meets PCI DSS Level 1 and SOC 2 standards. The product supports web and self-hosted platforms, and pricing is available on request. Eckoh cautions that it may not be cost-effective for contact centers with fewer than 50 agents.
MiaRec
MiaRec is an AI-native conversation intelligence platform for contact centers that turns customer interactions into business insights. Conversation Analytics transcribes and summarizes calls, then analyzes sentiment and other signals. Auto QA adds AI scoring, coaching insights and a quality workflow for each interaction. Relationship Management can update records, create follow-ups, and capture buying signals or service issues after calls. The platform derives CSAT, NPS and effort scores from conversation content rather than surveys. Teams can supply recordings by drag-and-drop upload or automated API integration. Native connections include Cisco Webex Calling and Contact Center, Microsoft Teams, Five9, Nice CXone, RingCentral and Twilio. Security controls include automatic data redaction, role-based access with audit logs, encryption, vulnerability monitoring and penetration testing. MiaRec says it follows SOC 2 security standards and is working toward certification. It offers cloud-hosted deployment and the facts also list web, API and self-hosted access. Listed plans require an annual contract and 25-user minimum; Essentials is $25.00 per month. A free trial is available.