Eckoh Secure Call Recording vs NICE Engage
Eckoh Secure Call Recording
eckoh.comNICE Engage
nice.comSide by side
| Figure | Eckoh Secure Call Recording | NICE Engage |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | — |
| Self-hosted | Yes | Yes |
| Plans published | 2 | 0 |
| Spec score · Call Recording Software | 8.1 (#6) | 6.6 (#23) |
| Integrations | The product page names Genesys, Cisco, Avaya, Twilio, and Amazon Connect as telephony connections. | Engagement Hub supports recording and AI access across third-party ACD, UCaaS, and CRM systems. |
| Purpose | Captures and analyzes customer conversations while automatically redacting sensitive data. | NiCE Recording Management captures, stores, and manages interactions to support compliance, quality review, and visibility. |
| Support | Existing customers can use Eckoh's online support portal or email [email protected]; the contact page also lists US and UK support phone numbers. | NiCE describes CXsuccess services including onboarding, implementation, education, technical services, and business consulting. |
Plans
Eckoh Secure Call Recording
- Custom quotePriced on request
- Secure Call RecordingPriced on request
In their own words
Eckoh Secure Call Recording
Eckoh Secure Call Recording captures and analyzes customer calls, automatically redacting sensitive data from recordings. Supervisors can search and filter calls, while automated tags mark keywords and phrases to help locate points of interest. On-demand transcription and sentiment analysis can help teams identify customer pain points without listening to thousands of calls. The product brings insights together across hybrid workforces, contact centers, different systems, and calls handled by outsourcing partners. Named telephony connections include Genesys, Cisco, Avaya, Twilio, and Amazon Connect. It is a managed cloud solution designed primarily for cloud use, and was also made available to existing on-premise clients. Companies can set rules to exclude other data or dialogue from storage. Eckoh says its infrastructure meets PCI DSS Level 1 and SOC 2 standards. The product supports web and self-hosted platforms, and pricing is available on request. Eckoh cautions that it may not be cost-effective for contact centers with fewer than 50 agents.