NICE Engage

Spec sheet

Purpose

NiCE Recording Management captures, stores, and manages interactions to support compliance, quality review, and visibility.Read 7 Oct 2026 · nice.com

Deployment

NiCE supports on-premises recording with the NiCE Engage recording system, alongside hybrid and cloud deployment models.Read 7 Oct 2026 · nice.com

Integrations

Engagement Hub supports recording and AI access across third-party ACD, UCaaS, and CRM systems.Read 7 Oct 2026 · nice.com

Support

NiCE describes CXsuccess services including onboarding, implementation, education, technical services, and business consulting.Read 7 Oct 2026 · nice.com

Company

NiCE says its platforms are trusted by organizations in more than 150 countries worldwide.Read 7 Oct 2026 · nice.com

AI insights

Recorded interactions can provide real-time guidance, summaries, and performance insights.Read 7 Oct 2026 · nice.com

Amazon Connect

NiCE Engage is integrated with Amazon Connect and supports real-time voice and screen recording, monitoring, and analytics for that integration.Read 7 Oct 2026 · nice.com

Capture modes

NiCE supports real-time capture and store-and-forward ingestion models.Read 7 Oct 2026 · nice.com

Channels

The product records voice, digital, and screen interactions across contact center and back-office environments.Read 7 Oct 2026 · nice.com

Compliance controls

Automated policies manage retention, deletion, redaction, and interaction lifecycle across historical and live interactions.Read 7 Oct 2026 · nice.com

Encryption

The product page states that data is encrypted in transit and at rest with enterprise-grade security controls.Read 7 Oct 2026 · nice.com

Historical recordings

Historical recordings can be ingested and governed alongside new interactions on one platform.Read 7 Oct 2026 · nice.com

Microsoft Teams

NiCE Engage Recording for Microsoft Teams provides recording coverage for Teams-based communications.Read 7 Oct 2026 · nice.com

Pricing

The NICE product page directs buyers to request a quote and does not state a standalone NiCE Engage price.Read 7 Oct 2026 · nice.com

Where Specifiction places it

• Call Recording Software#23 of 256.6