MiaRec vs NICE Engage
MiaRec
miarec.comNICE Engage
nice.comSide by side
| Figure | MiaRec | NICE Engage |
|---|---|---|
| Price from | $25/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | — |
| Windows | Yes | — |
| Linux | Yes | — |
| API | Yes | — |
| Self-hosted | Yes | Yes |
| Plans published | 3 | 0 |
| Spec score · Call Recording Software | 9.0 (#3) | 6.6 (#23) |
| Deployment | MiaRec is offered in cloud and on-premise deployments, with multi-tenant architecture available. | NiCE supports on-premises recording with the NiCE Engage recording system, alongside hybrid and cloud deployment models. |
| Encryption | Audio encryption uses a per-file AES-256 key wrapped by a 2,048-bit RSA key pair, with private keys protected rather than stored in plaintext. | The product page states that data is encrypted in transit and at rest with enterprise-grade security controls. |
| Integrations | Native integrations include Cisco Webex Calling, Cisco Webex Contact Center, Microsoft Teams, Five9, NICE CXone, RingCentral, and Twilio. | Engagement Hub supports recording and AI access across third-party ACD, UCaaS, and CRM systems. |
| Support | Support is provided through [email protected] and a MiaRec Help Desk ticketing system. | NiCE describes CXsuccess services including onboarding, implementation, education, technical services, and business consulting. |
Plans
In their own words
MiaRec
MiaRec is an AI-native conversation intelligence platform for contact centers that turns customer interactions into business insights. Conversation Analytics transcribes and summarizes calls, then analyzes sentiment and other signals. Auto QA adds AI scoring, coaching insights and a quality workflow for each interaction. Relationship Management can update records, create follow-ups, and capture buying signals or service issues after calls. The platform derives CSAT, NPS and effort scores from conversation content rather than surveys. Teams can supply recordings by drag-and-drop upload or automated API integration. Native connections include Cisco Webex Calling and Contact Center, Microsoft Teams, Five9, Nice CXone, RingCentral and Twilio. Security controls include automatic data redaction, role-based access with audit logs, encryption, vulnerability monitoring and penetration testing. MiaRec says it follows SOC 2 security standards and is working toward certification. It offers cloud-hosted deployment and the facts also list web, API and self-hosted access. Listed plans require an annual contract and 25-user minimum; Essentials is $25.00 per month. A free trial is available.