Eckoh Secure Call Recording vs NICE NTR-X
Eckoh Secure Call Recording
eckoh.comNICE NTR-X
niceactimize.comSide by side
| Figure | Eckoh Secure Call Recording | NICE NTR-X |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | — | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 2 | 2 |
| Spec score · Call Recording Software | 8.1 (#6) | 7.9 (#9) |
| Integrations | The product page names Genesys, Cisco, Avaya, Twilio, and Amazon Connect as telephony connections. | NICE states that NTR-X captures Microsoft Teams, Zoom, IPC Unigy, Cisco and Cloud9 communications. |
| Purpose | Captures and analyzes customer conversations while automatically redacting sensitive data. | NTR-X is an omnichannel compliance recording and assurance solution for capturing and managing regulated employee communications. |
| Security | Eckoh says every solution runs on infrastructure that meets PCI DSS Level 1 and SOC 2 standards. | Actimize’s cloud security policy describes safeguards for confidentiality, integrity, and availability of customer content and says the policy does not apply to trial, beta, evaluation, or free cloud services. |
| Transcription | Calls can be transcribed on demand so users can find customer pain points without listening to every recording. | The Teams transcription feature claims support for more than 40 languages and over 90% accuracy across varied audio and speech patterns. |
| What it does | Secure Call Recording captures and analyzes contact-center conversations while automatically masking sensitive information. | NTR-X records, reconciles and retains regulated voice, video, chat, screen-sharing and mobile communications in one compliance platform. |
Plans
Eckoh Secure Call Recording
- Custom quotePriced on request
- Secure Call RecordingPriced on request
NICE NTR-X
- NICE Compliance Recording (NTR-X)Priced on request
- NTR-XPriced on request
In their own words
Eckoh Secure Call Recording
Eckoh Secure Call Recording captures and analyzes customer calls, automatically redacting sensitive data from recordings. Supervisors can search and filter calls, while automated tags mark keywords and phrases to help locate points of interest. On-demand transcription and sentiment analysis can help teams identify customer pain points without listening to thousands of calls. The product brings insights together across hybrid workforces, contact centers, different systems, and calls handled by outsourcing partners. Named telephony connections include Genesys, Cisco, Avaya, Twilio, and Amazon Connect. It is a managed cloud solution designed primarily for cloud use, and was also made available to existing on-premise clients. Companies can set rules to exclude other data or dialogue from storage. Eckoh says its infrastructure meets PCI DSS Level 1 and SOC 2 standards. The product supports web and self-hosted platforms, and pricing is available on request. Eckoh cautions that it may not be cost-effective for contact centers with fewer than 50 agents.
NICE NTR-X
NICE NTR-X has no write-up on Specifiction yet; its figures are above.