Eckoh Secure Call Recording vs PhoneUP5
Eckoh Secure Call Recording
eckoh.comPhoneUP5
phoneup5.comSide by side
| Figure | Eckoh Secure Call Recording | PhoneUP5 |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 2 | 2 |
| Spec score · Call Recording Software | 8.1 (#6) | 7.4 (#13) |
| Integrations | The product page names Genesys, Cisco, Avaya, Twilio, and Amazon Connect as telephony connections. | The product extends Cisco UCM and Cisco UCCX/UCCE/PCCE and describes integration with CRM, helpdesk, and leading on-premise and cloud PBX providers. |
| Intended customers | Eckoh says it secures payments for global contact centers, enterprises, and service providers. | The maker says its clients include system integrators, major commercial enterprises, and government organizations. |
| Security | Eckoh says every solution runs on infrastructure that meets PCI DSS Level 1 and SOC 2 standards. | The FAQ lists storage encryption, encrypted-call recording, role and rights based access control, and activity logging as data protection measures. |
Plans
Eckoh Secure Call Recording
- Custom quotePriced on request
- Secure Call RecordingPriced on request
In their own words
Eckoh Secure Call Recording
Eckoh Secure Call Recording captures and analyzes customer calls, automatically redacting sensitive data from recordings. Supervisors can search and filter calls, while automated tags mark keywords and phrases to help locate points of interest. On-demand transcription and sentiment analysis can help teams identify customer pain points without listening to thousands of calls. The product brings insights together across hybrid workforces, contact centers, different systems, and calls handled by outsourcing partners. Named telephony connections include Genesys, Cisco, Avaya, Twilio, and Amazon Connect. It is a managed cloud solution designed primarily for cloud use, and was also made available to existing on-premise clients. Companies can set rules to exclude other data or dialogue from storage. Eckoh says its infrastructure meets PCI DSS Level 1 and SOC 2 standards. The product supports web and self-hosted platforms, and pricing is available on request. Eckoh cautions that it may not be cost-effective for contact centers with fewer than 50 agents.
PhoneUP5
PhoneUP5 records calls and screens for Cisco collaboration and contact-center environments, then consolidates recordings from multiple communication platforms into one archive. Its analytics include transcription, keyword search, call summaries, speech analytics, and meeting summaries. Searches support full-text words and phrases with AND, OR, and NOT operators; playback includes speed adjustment and waveform display. Workforce features cover quality management, desktop process analytics, call monitoring, live coaching, and reporting. PhoneUP5 extends Cisco UCM and Cisco UCCX/UCCE/PCCE and describes integrations with CRM, helpdesk, and on-premise or cloud PBX providers. Administrators can assign roles and control viewing, playing, downloading, and deleting recordings. Deployment is on-premise only, using clustered fault tolerance with Docker Swarm mode. Subscription and permanent licenses are available with pricing on request, plus a 60-day trial.