Eckoh Secure Call Recording vs Smarsh Call Recording and Analytics
Eckoh Secure Call Recording
eckoh.comSmarsh Call Recording and Analytics
smarsh.comSide by side
| Figure | Eckoh Secure Call Recording | Smarsh Call Recording and Analytics |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | — | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 2 | 2 |
| Spec score · Call Recording Software | 8.1 (#6) | 8.0 (#8) |
| Headquarters | LinkedIn lists Hemel Hempstead, Hertfordshire as headquarters and also shows an Omaha, Nebraska location. | Portland, Oregon, United States |
| Integrations | The product page names Genesys, Cisco, Avaya, Twilio, and Amazon Connect as telephony connections. | Listed integrations include Cisco, Microsoft Teams, 8x8, Zoom, Avaya, NetSapiens and RingCentral. |
| Purpose | Captures and analyzes customer conversations while automatically redacting sensitive data. | Smarsh Call Recording and Analytics captures, secures, and analyzes conversations for compliance leaders. |
| Quality assurance | The government service listing says the service supports quality assurance between agents and customers and targeted transcription for training. | Advanced Recording adds scoring, coaching and quality-assurance dashboards. |
| Rating on Capterra | 4.0 out of 5 from 2 reviews | 3.8 out of 5 from 18 reviews. |
| Rating on G2 | 0 out of 5 from 0 reviews | 4.3 out of 5 from 36 Smarsh reviews; the Call Recording and Analytics listing itself has 0 reviews. |
| Redaction | Automatic redaction is designed to keep recorded calls within a PCI DSS-compliant contact-center environment. | The platform offers contextual redaction and automated removal of personally identifiable and health information in analytics workflows. |
| Security controls | Listed controls include multifactor authentication for administrators, TLS 1.2, network segmentation, web-application firewalls, intrusion detection and penetration testing. | Smarsh states that data is encrypted in transit and at rest and protected with role-based access, single sign-on, multifactor authentication and monitoring. |
| Support | Existing customers can use Eckoh's online support portal or email [email protected]; the contact page also lists US and UK support phone numbers. | Call Recording and Analytics support is available 24 hours per day Monday through Friday through Smarsh Central cases, community discussions and phone support. |
| Transcription | Calls can be transcribed on demand so users can find customer pain points without listening to every recording. | On-demand transcription and summaries are included in the call-recording capability, while conversation analytics adds automatic multilingual transcription. |
| What it does | Secure Call Recording captures and analyzes contact-center conversations while automatically masking sensitive information. | Smarsh captures, secures and analyzes conversations for compliance, quality oversight and business intelligence. |
Plans
Eckoh Secure Call Recording
- Custom quotePriced on request
- Secure Call RecordingPriced on request
Smarsh Call Recording and Analytics
- Call Recording and AnalyticsPriced on request
- Smarsh Call Recording and AnalyticsPriced on request
In their own words
Eckoh Secure Call Recording
Eckoh Secure Call Recording captures and analyzes customer calls, automatically redacting sensitive data from recordings. Supervisors can search and filter calls, while automated tags mark keywords and phrases to help locate points of interest. On-demand transcription and sentiment analysis can help teams identify customer pain points without listening to thousands of calls. The product brings insights together across hybrid workforces, contact centers, different systems, and calls handled by outsourcing partners. Named telephony connections include Genesys, Cisco, Avaya, Twilio, and Amazon Connect. It is a managed cloud solution designed primarily for cloud use, and was also made available to existing on-premise clients. Companies can set rules to exclude other data or dialogue from storage. Eckoh says its infrastructure meets PCI DSS Level 1 and SOC 2 standards. The product supports web and self-hosted platforms, and pricing is available on request. Eckoh cautions that it may not be cost-effective for contact centers with fewer than 50 agents.
Smarsh Call Recording and Analytics
Smarsh Call Recording and Analytics captures, secures, and analyzes conversations for compliance leaders. Its Microsoft Teams coverage includes calls, meetings, and collaboration, with meeting capture that can include multiple video streams and shared screens. Policy-driven capture covers calls through Teams on mobile or desktop, while Operator Connect and Direct Routing support recording across mobile and hybrid environments. Deployment can be cloud, hybrid, or on-premise, with role-based access and retention policies. Recordings use encryption, policy enforcement, and data-sovereignty controls; secure archiving and defensible exports support audits, regulators, and internal reviews. Analytics include AI-driven intelligence, sentiment analysis, reporting, transcription, and AI call summaries. Core Call Recording features include immutable storage and metadata capture. Smarsh cites requirements including GDPR, MiFID II, HIPAA, and FINRA for its voice records. Android and iOS are listed as platforms. Pricing is available on request; the listed plan directs prospective customers to schedule a demo or contact sales for a quote.