Eckoh Secure Call Recording vs Teams Voice Recording
Eckoh Secure Call Recording
eckoh.comTeams Voice Recording
teamsvoicerecording.comSide by side
| Figure | Eckoh Secure Call Recording | Teams Voice Recording |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 2 | 3 |
| Spec score · Call Recording Software | 8.1 (#6) | 6.7 (#20) |
| Purpose | Captures and analyzes customer conversations while automatically redacting sensitive data. | The service automatically records Microsoft Teams calls for compliance and archives recordings and transcripts. |
| Security controls | Listed controls include multifactor authentication for administrators, TLS 1.2, network segmentation, web-application firewalls, intrusion detection and penetration testing. | The company states that data moving between the service and the customer’s tenant is encrypted in transit, and access is governed through Microsoft 365 and SharePoint permissions. |
| Transcription | Calls can be transcribed on demand so users can find customer pain points without listening to every recording. | Azure AI Speech-to-Text with speaker diarization produces searchable, speaker-attributed transcripts. |
Plans
Eckoh Secure Call Recording
- Custom quotePriced on request
- Secure Call RecordingPriced on request
Teams Voice Recording
- BusinessPriced on request
- EnterprisePriced on request
- TeamPriced on request
In their own words
Eckoh Secure Call Recording
Eckoh Secure Call Recording captures and analyzes customer calls, automatically redacting sensitive data from recordings. Supervisors can search and filter calls, while automated tags mark keywords and phrases to help locate points of interest. On-demand transcription and sentiment analysis can help teams identify customer pain points without listening to thousands of calls. The product brings insights together across hybrid workforces, contact centers, different systems, and calls handled by outsourcing partners. Named telephony connections include Genesys, Cisco, Avaya, Twilio, and Amazon Connect. It is a managed cloud solution designed primarily for cloud use, and was also made available to existing on-premise clients. Companies can set rules to exclude other data or dialogue from storage. Eckoh says its infrastructure meets PCI DSS Level 1 and SOC 2 standards. The product supports web and self-hosted platforms, and pricing is available on request. Eckoh cautions that it may not be cost-effective for contact centers with fewer than 50 agents.
Teams Voice Recording
Teams Voice Recording has no write-up on Specifiction yet; its figures are above.