Eckoh Secure Call Recording vs Voxida Voice Recording Software Suite
Eckoh Secure Call Recording
eckoh.comVoxida Voice Recording Software Suite
accuratealways.comSide by side
| Figure | Eckoh Secure Call Recording | Voxida Voice Recording Software Suite |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | — |
| Self-hosted | Yes | — |
| Plans published | 2 | 2 |
| Spec score · Call Recording Software | 8.1 (#6) | 6.9 (#18) |
| Certifications | The same contract documents say Eckoh is ISO 27001 and ISO 9001 certified. | Accurate Always says its quality management system is ISO 9001:2015 certified and audited annually. |
| Headquarters | LinkedIn lists Hemel Hempstead, Hertfordshire as headquarters and also shows an Omaha, Nebraska location. | Half Moon Bay, California, USA |
| Intended customers | Eckoh says it secures payments for global contact centers, enterprises, and service providers. | The maker describes Voxida as serving call centers, healthcare organizations, government agencies, businesses, and the U.S. military. |
| Purpose | Captures and analyzes customer conversations while automatically redacting sensitive data. | Voxida records, monitors, reports on and replays calls and other communications. |
| Support | Existing customers can use Eckoh's online support portal or email [email protected]; the contact page also lists US and UK support phone numbers. | Support resources include one-on-one training, a knowledge base, a toll-free support number, web service and remote upgrades. |
| Support response | The listing specifies 24/7 support for critical incidents with a one-hour target, four business hours for major issues and 48 business hours for minor issues. | The product page states that 96% of support cases are resolved within one business day. |
Plans
Eckoh Secure Call Recording
- Custom quotePriced on request
- Secure Call RecordingPriced on request
Voxida Voice Recording Software Suite
- Voxida Software SuitePriced on request
- Voxida Voice Recording Software SuitePriced on request
In their own words
Eckoh Secure Call Recording
Eckoh Secure Call Recording captures and analyzes customer calls, automatically redacting sensitive data from recordings. Supervisors can search and filter calls, while automated tags mark keywords and phrases to help locate points of interest. On-demand transcription and sentiment analysis can help teams identify customer pain points without listening to thousands of calls. The product brings insights together across hybrid workforces, contact centers, different systems, and calls handled by outsourcing partners. Named telephony connections include Genesys, Cisco, Avaya, Twilio, and Amazon Connect. It is a managed cloud solution designed primarily for cloud use, and was also made available to existing on-premise clients. Companies can set rules to exclude other data or dialogue from storage. Eckoh says its infrastructure meets PCI DSS Level 1 and SOC 2 standards. The product supports web and self-hosted platforms, and pricing is available on request. Eckoh cautions that it may not be cost-effective for contact centers with fewer than 50 agents.
Voxida Voice Recording Software Suite
Voxida Voice Recording Software Suite has no write-up on Specifiction yet; its figures are above.