Voxida Voice Recording Software Suite

Spec sheet

Purpose

Voxida records, monitors, reports on and replays calls and other communications.Read 9 Oct 2026 · accuratealways.com

Intended users

Accurate Always describes its solutions for call centers, healthcare organizations, government and other organizations needing communications recording.Read 9 Oct 2026 · accuratealways.com

Deployment

For Cisco environments, Voxida can record calls on premises, in the cloud, or at the edge.Read 9 Oct 2026 · accuratealways.com

Compliance

The maker says Voxida Encrypt supports PCI-DSS, HIPAA and MIPPA encryption standards, and its certifications page states Voxida and Milvox are DFARS compliant.Read 9 Oct 2026 · accuratealways.com

Support

Support resources include one-on-one training, a knowledge base, a toll-free support number, web service and remote upgrades.Read 9 Oct 2026 · accuratealways.com

Headquarters

Half Moon Bay, California, USARead 28 Sep 2026 · accuratealways.com

Founded

2003Read 28 Sep 2026 · accuratealways.com

Adaptability

The maker says recording setups can usually be modified for telecom changes without an additional charge.Read 9 Oct 2026 · accuratealways.com

Archiving

The optional Advanced Archiver supports local or remote call backups, differential retention periods, reporting and user tracking.Read 9 Oct 2026 · accuratealways.com

Certifications

Accurate Always says its quality management system is ISO 9001:2015 certified and audited annually.Read 9 Oct 2026 · accuratealways.com

Cisco support

Voxida supports passive or active recording for Cisco CUCM, CUBE, UCCE/SKINNY, and UCCX, and lists WebEx among supported models or systems.Read 9 Oct 2026 · accuratealways.com

Company certifications

Accurate Always says it is ISO 9001:2015 certified and lists DFARS and NIST 800-171 compliance, ITAR registration, ANAB accreditation, and TAA compliance.Read 9 Oct 2026 · accuratealways.com

Compatibility

Voxida systems integrate with major telephone, console and video-conferencing systems and can support hybrid and geographically diverse setups.Read 9 Oct 2026 · accuratealways.com

Encryption

The optional Voxida Encrypt module supports data encryption at rest and in transit and is tailored to the installation, regulations and internal security policy.Read 9 Oct 2026 · accuratealways.com

Intended customers

The maker describes Voxida as serving call centers, healthcare organizations, government agencies, businesses, and the U.S. military.Read 9 Oct 2026 · accuratealways.com

Live monitoring

Voxida Viewer supports reviewing calls after they happen or while they are in progress.Read 9 Oct 2026 · accuratealways.com

Monitoring and reporting

Voxida Viewer supports call review during or after calls, real-time call-center diagnostics and quality assurance tools.Read 9 Oct 2026 · accuratealways.com

Permissions

Administrators can enable or disable suite functions using role, site-wide or user-based permissions.Read 9 Oct 2026 · accuratealways.com

Recording modes

The suite includes full-time, on-demand and scheduled call recording.Read 9 Oct 2026 · accuratealways.com

Reporting

Voxida Report provides call-center analytics, and Voxida Heartbeat automatically analyzes and sends alerts about center performance.Read 9 Oct 2026 · accuratealways.com

Support response

The product page states that 96% of support cases are resolved within one business day.Read 9 Oct 2026 · accuratealways.com

Plans and prices

Every Voxida Voice Recording Software Suite plan and price →

Where Specifiction places it

• Call Recording Software#18 of 256.9